At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Description: Job Title: General Merchandise Clerk Department: General Merchandise FLSA: Non-Exempt General Function Provides prompt, efficient and friendly customer service. Rotates, faces, and replenishes merchandise. Reviews department status and store displays for cleanliness, product quality and quantity. Core Competencies
Partnerships
Growth mindset
Results oriented
Customer focused
Professionalism Reporting Relations Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Health Wellness Home, Store Operations, and Perishables; GM Department Manager Positions that Report to you: None Primary Duties and Responsibilities
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store
Makes an effort to learn customers’ names and to address them by name whenever possible
Assists customers by: escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience
Answers the telephone promptly and provides friendly, helpful service to customers who call
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
Understands and practices proper sanitation procedures and ensures the work area is always clean and neat
Rotates, faces, and replenishes merchandise and ensures highest quality standards are met
Anticipates product needs for the department on a daily basis
Reviews department status for cleanliness, product quality and quantity
Checks in product, puts product away, and may review invoices
Runs the department registers and receives payment, makes change, etc., where applicable
Assists with inventory as requested
Maintains displays in the department and throughout the store
Removes trash in a timely manner
Maintains strict adherence to department and company guidelines related to personal hygiene and dress
Adheres to company policies and individual store guidelines
Reports to work when scheduled and on time Secondary Duties and Responsibilities
Builds displays as needed
Orders product and supplies as necessary
Prices products for customers as necessary Assists in other areas of store as needed
Performs other job related duties and special projects as required Education and Experience No education requirement. Over six months to a year of related work experience preferred Knowledge, Skills, Abilities and Worker Charcteristics
Possess excellent customer service skills
Must have the ability to solve practical problems; interpret instructions
Ability to do arithmetic calculations involving fractions, decimals, and percentages
Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction Physical Requirements
Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions Working Conditions This position is frequently exposed to dirt. There is occasional exposure to equipment movement hazard and chemicals/solvents. This is a fast paced work environment with significant pressure. Equipment Used to Perform Job Computer, video terminal, Visa credit card machine, BASS, compactor, power jacks, two-wheeler, produce cart Contacts Has daily contact with customers and with the general public Financial Responsibilities: None. Confidentiality Has access to confidential information including sales and pricing Are you ready to smile, apply today.
