Description
Senior Manager – Calibrate Programs & Policies
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run “Business Resource Group” communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.
Key Responsibilities
- REMOTE ROLE-with up to 20% travel
The Calibrate Sr. Manager Programs & Policies supports the Calibrate Program Director and serves as lead liaison with internal and external departments regarding program design and deployment. This includes leading and supporting documentation and refinement of various programs including the apprentice programs. Responsible to create, implement and maintain policies and procedures for the United Calibrate team which will reduce risk and protect all stakeholders. Manage apprentice mentor/trainer mapping, apprentice sentiment and satisfaction while thinking proactively about retention, attrition and executing on backfill strategies. Liaise with various departments such as Legal, HR and Labor Relations while developing new partnerships that will ensure all Calibrate standards are met. Research and communicate to Program Director regarding apprentice-related programs around the industry based on knowledge, web research, industry networking, etc.
- Identify, propose, develop, vet and implement policy changes and program additions
- Manage location readiness while supporting United and Calibrate program growth strategies. Ensure all program-related requirements such as curriculum, facilities, training materials, trainers, etc. are completed for go-live
- Develop and author standard operating procedures for all aspects of the Calibrate program and execute program delivery including curriculum, mentor training, apprentice feedback and measuring overall success of program (e.g., measured as competence achieved by apprentices)
- Coordinate with all internal and external stakeholders when developing new programs and partnerships, ensuring program details and indemnification protections (e.g., liabilities, losses, claims, damages) are identified and communicated to all involved parties. Also, responsible to communicate program details to key leaders
- Lead transformation and Change Management activities – i.e., translate all changes to program into stakeholder-level analysis, including change impact assessment, strategy for rolling out changes, and communicating to all stakeholders about upcoming changes to the program
- Support backfills strategy definition for all future sites (pre-rollout), understanding skills needed
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
What’s needed to succeed (Required Qualifications):
- Bachelor’s degree or 4 years of relevant work experience
- 4+ years of experience in Project Management or Business Analyst type role
- Exposure of Tech Ops, Airport Ops or Operations
- Previous experience leading complex programs
- Demonstrate strong communication, research, and analytical skills
- Demonstrate strong verbal and written communications
- Demonstrate long and short-term strategic thinking supporting business mission
- Highly proficient with SharePoint and the Microsoft Office Suite
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
- Master’s degree
- Experience with Labor Relations or work in with/in a group with organized labor
- Early careers-related programs focused on developing OTJ talent and skills
- Experience in thDescription
Senior Manager – Calibrate Programs & Policies
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run “Business Resource Group” communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.
Key Responsibilities
REMOTE ROLE-with up to 20% travel
The Calibrate Sr. Manager Programs & Policies supports the Calibrate Program Director and serves as lead liaison with internal and external departments regarding program design and deployment. This includes leading and supporting documentation and refinement of various programs including the apprentice programs. Responsible to create, implement and maintain policies and procedures for the United Calibrate team which will reduce risk and protect all stakeholders. Manage apprentice mentor/trainer mapping, apprentice sentiment and satisfaction while thinking proactively about retention, attrition and executing on backfill strategies. Liaise with various departments such as Legal, HR and Labor Relations while developing new partnerships that will ensure all Calibrate standards are met. Research and communicate to Program Director regarding apprentice-related programs around the industry based on knowledge, web research, industry networking, etc.
Identify, propose, develop, vet and implement policy changes and program additions
Manage location readiness while supporting United and Calibrate program growth strategies. Ensure all program-related requirements such as curriculum, facilities, training materials, trainers, etc. are completed for go-live
Develop and author standard operating procedures for all aspects of the Calibrate program and execute program delivery including curriculum, mentor training, apprentice feedback and measuring overall success of program (e.g., measured as competence achieved by apprentices)
Coordinate with all internal and external stakeholders when developing new programs and partnerships, ensuring program details and indemnification protections (e.g., liabilities, losses, claims, damages) are identified and communicated to all involved parties. Also, responsible to communicate program details to key leaders
Lead transformation and Change Management activities – i.e., translate all changes to program into stakeholder-level analysis, including change impact assessment, strategy for rolling out changes, and communicating to all stakeholders about upcoming changes to the program
Support backfills strategy definition for all future sites (pre-rollout), understanding skills needed
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!Qualifications
What’s needed to succeed (Required Qualifications):
Bachelor’s degree or 4 years of relevant work experience
4+ years of experience in Project Management or Business Analyst type role
Exposure of Tech Ops, Airport Ops or Operations
Previous experience leading complex programs
Demonstrate strong communication, research, and analytical skills
Demonstrate strong verbal and written communications
Demonstrate long and short-term strategic thinking supporting business mission
Highly proficient with SharePoint and the Microsoft Office Suite
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
Master’s degree
Experience with Labor Relations or work in with/in a group with organized labor
Early careers-related programs focused on developing OTJ talent and skills
Experience in the legal industry
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT WHQ00021081
e legal industry
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT WHQ00021081
