Hydraulics International, Inc (HII) is looking for an energetic and friendly Sales Account Manager Assistant to join our Sales team.
Key Performance Deliverables:
Provide service support to Customers
Proactively make periodic calls to customers to determine satisfaction with the company, products and services
Review, process, and record orders and/or inquiries received by mail, telephone, and/or through customer personal contact
Interface with customers daily regarding routine requests and/ or issues
Ensure all customers and internal departments are served with a responsive and satisfactory communication
Manage Made 2 Manage and Excel reports
Track order activity, and alert appropriate staff of any potential delivery problems and coordinate with internal team to resolve delivery issues
Coordinate review of terms and conditions with Quality Manager and Program Manager
Prepare and administer compliance and deliverables matrix for purchase orders
Manage and track program compliance to LTA and purchase order requirements including forecast maintenance
Prepare RMA claims for customer in accordance with Quality procedures
Responsible for Purchase Order review, order entry, Sales Order creation, oversight and backlog, aging past due receivables and sales forecasts
Perform other related duties as assigned by management.
Requirements:
Education/Experience
Min. High School Diploma or Bachelor’s degree preferred; with 1+ years’ experience in Aerospace/federal/government subcontract industry or related
2+ years prior experience in Sales Customer Service preferred
Good working knowledge of Defense Federal Acquisition Regulations (DFARS) and experience in Government Contract Review or Related Field is preferred
Competencies
Customer Focus – Anticipating, meeting and/or exceeding customer needs, wants and expectations.
Interpersonal Skills – Effectively communicating, building rapport and relating well to all kinds of people.
Planning and Organizing – Establishing courses of action to ensure that work is completed effectively.
Teamwork – Cooperating with others to meet objectives.
Time and Priority Management – Prioritizing and completing tasks in order to deliver desired outcomes within allotted time frames.
Salary Expectations:
We offer competitive compensation & benefits package:
401(k)
Dental insurance
Health insurance (Dental, Vision, & Life Insurance)
PTO
About HII:
HII headquartered in Chatsworth, California, U.S.A., is a leading supplier of integrated products, services and support to military forces, aviation and commercial industries, Government agencies and prime contractors worldwide. Focused on defense and commercial technology, the Company develops manufactures and supports a broad range of systems for over one hundred industries as well as mission critical and military sustainment requirements worldwide. We are extremely proud of the fact that our extensive design capabilities enable us to produce the most sophisticated units known to today’s technology.
Our corporate, engineering and manufacturing facilities, located in Chatsworth, CA and Forsyth, GA, encompass over 625,000 sq. feet. Our manufacturing facility is equipped with the latest state-of-the-art equipment such as CNC lathes and mills, computerized tube bending, and automatic press brake and programmable punch press, laser topography scanners, and other quality verification devices.
HII has combined the greatest talent, skill, and equipment to best service our customers’ demands.
HII is an Equal Employment Opportunity Employer and strictly prohibits discrimination and harassment against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination and harassment against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability (including physical, emotional, and mental health), or status as a protected veteran.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact (818) 998-1231×200 for assistance.
