With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our locations, Malaysia, Czech Republic and India earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experience.

At IT Services, we are passionate about digitalization. As part of our global HR roadmap to digitalize HR, we have rolled out Oracle Cloud HCM as our new HR Core system. Our DevOps team, CHRIS (Cross-divisional HR Core System), is the team that support this system and is continuously expanding. No matter your level of DevOps Analyst proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace #LetsGetDigital

You will provide first/second level day-to-day operation support, which covers investigate and resolve incidents, to our global business across divisions within DHL.

An advocate for customer satisfaction especially when issues might get tricky, you’ll connect and collaborate with our internal experts or other IT support teams and specialist to find first-rate solutions.

• You will be responsible for providing technical support to our employees by troubleshooting and resolving issues in our Oracle Cloud HCM system when they arise.
• Good knowledge and hands on experience in supporting Oracle Cloud HCM (Core HR, Workflow, Reporting – OTBI, BIP).
• At least 3-5 years of experience in supporting Oracle Cloud HCM. Implementation experience is an added advantage.
• Good interpersonal skills, with an affinity for excellent customer service.
• Track issues effectively using ITIL approved methodology (incidents, changes, requests and problems).
• Coordination and communication within the team and business.

Experienced HCM professional with good knowledge and hands on experience specially in Oracle Cloud HCM who understands solutions, industry best practices, multiple business processes or technology designs within a product/technology family.

You are a technology aficionado; you are eager to learn more about the capability of the product and other end user technologies. Able to work independently, prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Annual Leave: 42 days off apart from Public / National Holidays.
• Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.
• In House training programs: professional and technical training certifications

System Support Analyst

Your IT Future, Delivered.

System Support Analyst
Compliance & Performance Management.

Open to all PAN India candidates willing to join us in our upcoming office in Indore.

With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our locations, Malaysia, Czech Republic and India earned the #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experience.

Digitalization. Simply delivered.

At IT Services, we are passionate about technology. Our Digital Workspace Services team is serving more than 300 thousand users across the globe in almost every country in the world, delivering to them end user services for Identity & Access Management (e.g. Active Directory), Collaboration (e.g. M365 Office suite) and Platform (e.g. Windows 11 or Win 365). Our team is located in Germany, Czech Republic, Malaysia, Costa Rica as well as India. No matter your level of System Support Analyst proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace  #LetsGetDigital
 

Grow together.

You will act as a System Support Analyst in the Compliance and Performance Management team, focusing on supporting our business partners as well as the other teams in the department. Your role will be to coordinate changes to be rolled out to 300k users across the globe i.e. software, policies.

Additionally, you will be supporting change projects executed to enhance our services. You will also support Incident and Problem Management processes while having confidence in troubleshooting and a problem-solving mindset.

Your duties encompass defining data analyst requirements in collaboration with business stakeholders, promoting the standard to internal users, and ensuring timely delivery. Building lasting relationships with key stakeholders, collaborating with cross-functional and cross-regional teams, and cooperating with external service providers are essential aspects of your role.

Ready to embark on the journey? Here’s what we are looking for:

As a System Support Analyst in the Compliance & Performance Management team of Digital Workspace Services, having profound Microsoft Office skills (Excel, PowerPoint, Word) is a huge plus. Very good knowledge of either Reporting, Data Analysis, or Project Management will also be an integral part of this role.

You are a technology aficionado, therefore you are eager to learn more about Microsoft M365 and other end user technologies. You are able to work independently, prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Annual Leave: 42 days off apart from Public / National Holidays.
• Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.
• In House training programs: professional and technical training certifications.

System Support Analyst

Start your IT career with us!

System Support Analyst

With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are passionate about technology. Our Digital Workspace Services team is serving more than 300 thousand users across the globe in almost every country in the world, delivering to them end user services for Identity & Access Management (e.g. Active Directory), Collaboration (e.g. M365 Office suite) and Platform (e.g. Windows 11 or Win 365). Our team is located in Germany, Czech Republic, Malaysia, Costa Rica as well as India. No matter your level of System Support Analyst proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace #LetsGetDigital

Grow together.

You will act as a System Support Analyst in the Compliance and Performance Management team, focusing on supporting our business partners as well as the other teams in the department. Your role will be to coordinate changes to be rolled out to 300k users across the globe i.e. software, policies.

Additionally, you will be supporting change projects executed to enhance our services. You will also support Incident and Problem Management processes while having confidence in troubleshooting and a problem-solving mindset.

Your duties encompass defining data analyst requirements in collaboration with business stakeholders, promoting the standard to internal users, and ensuring timely delivery. Building lasting relationships with key stakeholders, collaborating with cross-functional and cross-regional teams, and cooperating with external service providers are essential aspects of your role.

Ready to embark on the journey? Here’s what we are looking for:

 

• profound Microsoft Office skills (Excel, PowerPoint, Word) is a huge plus,
• very good knowledge of either Reporting, Data Analysis, or Project Management,
• advanced in spoken and written English.

You are a technology aficionado, therefore you are eager to learn more about Microsoft M365 and other end user technologies. You are able to work independently, prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe.

An array of benefits for you:

• Flexible Work Guidelines.
• Flexible Compensation Structure.
• Global Work cultural & opportunities across geographies.
• Insurance Benefit – Health Insurance for family, parents & in-laws, Term Insurance (Life Cover), Accidental Insurance.

Associate Project Manager

Your IT Future, Delivered.

Associate Project Manager (Cloud)

Open to all PAN India candidates willing to join us in our upcoming office in Indore.

With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are passionate about Digitalization and Cloud computing is one of our main focus. Our Secure Public Cloud Services team is continuously expanding. No matter your level of Associate Project Manager proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace #LetsGetDigital

Grow together.

As an Associate Project Manager in Secure Public Cloud Services, you will have the opportunity to plan and execute projects delivering new Public Cloud services and technologies. You will be working with experts of the Cloud technology, Onboarding Consultants as well as Business Units colleagues. We ensure projects are delivered on time and with great quality – every single project, every day.

Here is what you will be doing:

• Work with cross functional team to deliver technical or non-technical project requirements, deadlines and schedules Project Stakeholder Management and Meetings, ensuring all parties are informed on schedule and progress.
• Manage cross collaboration initiatives in Secure Public Cloud Services team to achieve efficiency and seamless delivery.
• Support Portfolio Management activities such as alignment of team plan, dashboard, services catalogue and initiatives along with DHL strategy.
• Manage Project Management Office activities such as project contractor onboarding, raising internal purchase requests via designated systems and other necessary activities.
• Track and provide project status reports (progress, budget, time, risk, issue)
• Coordination of change requests and test/production implementation.

Ready to embark on the journey? Here’s what we are looking for:

As a Associate Project Manager, having Project Management expertise is a huge plus. Very good knowledge of ITIL and IT Change/Release Processes will also be an integral part of this role.

You are a Cloud Computing aficionado, therefore you have a good understanding of Cloud platforms such as Microsoft Azure and Google Cloud. You are able to work independently, prioritize and organize your tasks under time and workload pressure. Working in a multinational environment, you can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Annual Leave: 42 days off apart from Public / National Holidays.
• Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.
• In House training programs: professional and technical training certifications.