Fortune 100 company that offers a full range of insurance and financial services across the country. Including car, motorcycle, homeowners, pet, farm, life and commercial insurance. As well as annuities, mutual funds, retirement plans and specialty health services.

Associate Claims Specialist, Property (REM)

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

 

 

Anticipated Start date: March 17th, 2025

 

For this role, we are seeking applicants in the Columbus, OH Metro area. Candidates hired for this role will be expected to work in office for the first 12 months in the role.

 

As a Property Claims Trainee, you will embark on a comprehensive training and onboarding process. The goal is to equip associates with the necessary skills to handle wind and hail claims across 48 states. Primary responsibilities will include investigating coverage and making outbound phone calls to members and/or public adjusters to investigate wind and hail claims. The work hours for this role are typically Monday through Friday during standard business hours (1st shift), but please note that schedules and shifts can change to include weekend and evening hours when on Catastrophe Duty.

Career Advancement

This opportunity provides a solid foundation for individuals interested in the insurance industry. You’ll gain valuable experience in claims handling, negotiation, and communication. Successful completion of the trainee program will prepare you for a rewarding career in claims management. Based on performance, candidates hired into this role could have the potential to advance into a Claims Specialist I position in 6 months.

If you’re organized, detail-oriented, and thrive in a fast-paced environment, this role could be an excellent fit for you. Keep in mind that flexibility may be required during Catastrophe Duty assignments.

 

Benefits include: Medical, Dental, Vision, 401k with company match, company-paid pension plan, paid time off, holidays and more.

(Internal use only) Compensation grade: C3

 

 

Job Description Summary

No two property claims are ever the same and each customer has unique needs. Our team thrives on providing the very best service and building lasting, successful relationships with our customers. If you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you!

As an Associate Claims Specialist, you’ll confirm facts of the loss in your initial contact for new homeowner claims and, when possible, handle these claims to conclusion. We’ll count on you to deliver outstanding customer service and to ensure claims are resolved according to standard methodologies within prescribed authority.

 

Job Description

Key Responsibilities:   

• Delivers outstanding customer service experience to internal, external, current, and prospective Nationwide customers. Adheres to high standards of professional conduct.
• Provides first-level customer service for agents and other customers through direct, inbound calls, responding to all questions and inquiries.
• Determines the best course of action for handling each individual claim, with moderate direction and oversight. These options include the use of the property repair network, independent adjusters and self-written estimates.
• Opens, closes and adjusts reserves in accordance with company practices to ensure reserve adequacy. Makes decisions within delegated authority as outlined in company policies and procedures.
• Ensures accurate application of policy coverage on claims and supplements using standard methodologies.
• Receives first notice of loss on new claims and makes first meaningful contact. Evaluates merits of claim to determine the best handling path. If warranted, handles claim through the appropriate workflow. Otherwise, coordinates emergency services and temporary accommodations for member, advising them of all relevant field assignments.
• Maintains and develops knowledge of assigned insurance lines, keeps abreast of court decisions that may affect the claims function, current guidelines and policy changes. This may require attending various seminars or training sessions.
• Maintains current knowledge of local industry repair procedures and local market pricing.
• Submits severe incident reports, reinsurance reports and other information to claims management as needed.
• Acquires and maintains the required state and federal license and continuing education.
• Oversee expenses through appropriate method of inspection.

 

May perform other responsibilities as assigned.

 

Reporting Relationships: Reports to Claims Manager.

 

Typical Skills and Experiences:

 

Education: Undergraduate degree or equivalent experience preferred.

 

License/Certification/Designation: State licensing where required. Successful completion of required claims certification schools/classes.

 

Experience: Experience in a customer service environment including flexible work schedules and extended work hours, prior claims handling experience preferred.

 

Knowledge, Abilities and Skills:   

 

Knowledge: General knowledge of customer service principles and/or insurance theory and practices. Familiarity with claims processing, policies and procedures preferred. Familiarity with automated claims systems and best claims practices desirable.

 

Skills/Competencies: Proven track record meeting customer needs and providing exemplary and meaningful service by advising customers of the claims process and ensuring a positive customer experience. Ability to acquire skills needed to make decisions and provide resolution in such areas as application of coverages to submitted claims, application of laws of jurisdiction to investigatory facts, application of policy exclusions and exceptions. Ability to effectively prioritize work. Ability to work in a fast paced and team-based environment. Written and verbal communication skills for connection with policyholders, claimants, repairpersons, attorneys, physicians, agents and the general public to resolve the claim. Ability to efficiently operate personal computer and software for claims-related and other business applications.

 

Other criteria, including leadership skills, competencies and experiences may take precedence.

 

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resource Business Partner.

 

Values: Regularly and consistently demonstrates Nationwide Values.

 

Job Conditions:

 

Overtime Eligibility: Eligible (Non-exempt)

 

Working Conditions: Normal office environment. May require ability to sit and operate telephone and personal computer for extended periods. Must be willing to work irregular hours and to travel with possible overnight requirements. Must be available to work catastrophes (CAT) requiring travel to CAT sites with multiple onsite responsibilities and/or for extended periods. Extended and/or non-standard hours as required.

 

ADA: The above statements cover what are generally believed to be principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Field Claims Specialist II, National Catastrophe Property – Personal Lines (Denver, CO)

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

 

 

Preferred location: Denver, CO

This is a field-based role on the National Catastrophe Response Team. Catastrophe duty is a requirement of the role and candidates must be available to work 12 hour days, 7 days a week. Candidates must be available for extensive travel to catastrophe environments throughout the entire US. When not on CAT, associates may work standard Mon-Fri business hours.

 

Ideal candidates will have:

• Prior insurance field/property claims handling or adjusting experience
• Proficiency with Xactimate
• Prior estimate writing experience
• Ability to handle claims of varying complexity from start to finish
• Prior experience working in on site in a catastrophe environment
• Ability to carry a ladder and climb a roof
• Strong customer service competency
• Strong written and verbal communication skills.

 

Benefits include: Medical, Dental, Vision, 401k with company match, company-paid pension plan, paid time off, holidays and more.

(Internal use only) Compensation grade: E3

 

 

Job Description Summary

No two property claims are ever the same and each customer has unique needs. Our team thrives on providing the very best service and building lasting, successful relationships with our customers. If you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you!

As a National Catastrophe (NATCAT) Field Claims Specialist primarily supporting our Personal Lines (PL) business, you’ll investigate and resolve moderate to severe property damage claims by phone.

 

Job Description

Key Responsibilities:

• Handles all assigned claims promptly and effectively, with little to no direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures.
• Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines.
• Opens, closes, and adjusts reserves according to company practices to ensure reserve adequacy. Adheres to file conferencing notification and authority procedures.
• Maintains current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; current guidelines; and policy changes and modifications. This may require attending various seminars and training sessions.
• Maintains current knowledge of local industry repair procedures and local market pricing.
• Submits severe incident reports, reinsurance reports and other information to claims management as needed.
• Partners with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities. Assists or prepares files for lawsuit, trial, or subrogation.
• Initiates and conducts follow-ups through proficient use of claims and other related business systems.
• Delivers outstanding customer service to all internal, external, current, and prospective Nationwide customers. Adheres to high standards of professional conduct while providing delivery of outstanding claim’s service.

May perform other responsibilities as assigned.

 

Reporting Relationships: Reports to Claims Manager. Individual contributor role.

 

Typical Skills and Experiences:

 

Education: Undergraduate degree or equivalent experience.

 

License/Certification/Designation: State licensing where required. Successful completion of required/applicable claims certification training/classes.

Specialist, Bundled Client Services

Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

 

 

FINRA Series 6 required within 120 days of start date.

This position is an F2 compensation grade.

 

Work schedule is Monday – Friday: 9:30am – 6pm EST with some flexibility.

 

Role is open to fully remote work.

 

Successful candidates must have a previous experience working with retirement plans including 401k accounts, compliance testing, and analyzing census data.

 

#LI-REMOTE

#LI-LP1

 

 

Job Description Summary

Our work helps people retire more successfully, with products and services that support financial well-being of retirement plans and their participants. With strong teamwork and an outstanding culture, we combine technical expertise with relationship management to create better futures for these plans. If you are ready to put your knowledge of financial products and services to use, can anticipate and solve challenges and provide outstanding customer service, we want to know more about you!

As a Specialist, you’ll handle assigned caseloads to assure that plans are administered according to the plan documents and agreements with the client. You will manage relationship with clients by working with producers, clients, accountants and attorneys in design and ongoing administration of plans, providing assistance to clients with governmental audits, preparing and conducting plan sponsor/participant meetings, providing expertise to sales personnel in the design, development and presentation to prospective customers.

 

Job Description

Key Responsibilities:

• Conducts quarterly plan checkup reviews with plan sponsors.
• Serves as shared point of contact for plan sponsors and financial professionals.
• Develops and manages relationships with internal/external clients and business partners.
• Identifies business needs, service requirements, key issues, alternative solutions and resources for the clients and business.
• Communicates with plan sponsors, their representatives and/or producer about the sale or administration of qualified retirement plans.
• Schedules and coordinates client visits.
• Reviews/consults with plan sponsors on document/amendment changes.

May perform other responsibilities as assigned.

 

Reporting Relationships: Reports to Operations Division Manager or Unit Manager and does not have direct reports.

 

Typical Skills and Experiences:

Education: Undergraduate studies or equivalent related work experience.

Analyst, Commercial Loan Processing

Job Description Summary

Nationwide’s vision is to be the most trusted, most caring and most customer-focused protection company. We exist to protect people, businesses, and futures with extraordinary care. The Nationwide Investments team manages approximately $130 billion and strives to combine client focus, investment discipline and teamwork to deliver superior results. As an Analyst, Commercial Loan Processing, you’ll be responsible for supporting many functions in regard to servicing commercial mortgage loans from loan origination to loan payoff.

 

Job Description

Key Responsibilities:

• Reviews key loan documents and perform necessary due diligence to make sure information is accurate in the mortgage loan system for initial loan funding.
• Updates mortgage loan system based upon modifications to existing loans and regular on-going loan updates.
• Researches payment discrepancies working with Operations and/or Servicers to resolve issues.
• Administers the monthly payments for Mezzanine & SOFR loans.
• Follows up on outstanding Borrower and Servicer late charges.
• Prepares/validates loan payoff documentation & process extra funds for disbursement.
• Responsible for the coordination and/or actual imaging of loan documents.
• Reviews legal binders for accuracy and works with law firms to obtain outstanding documents.
• Handles all requests for paper storage of loan documents (Iron Mountain).
• Assists in the testing process for the annual upgrade of the mortgage loan system and imaging system.
• Performs correspondent audits to assure that proper processes are in place.
• Assists with the annual review of property inspections to determine if there are physical issues with the property and perform follow up on deferred maintenance items.

 

May perform other responsibilities as assigned.

 

Reporting Relationships:  Reports to Senior Investment Professional

 

Typical Skills and Experiences:

 

Education:  Undergraduate studies in business, finance, or related field.

 

Experience:  Three years of related experience in commercial real estate.

 

Knowledge, Abilities and Skills: 

• Ability to understand and interpret legal documents.
• Good written and verbal communication skills.
• Computer skills including Microsoft Word, Excel, Power Point and other software as needed.
• Self-starter, proactive, and demonstrate a high ability to learn on the fly.
• High degree of accuracy and attention to detail.

 

Other criteria, including leadership skills, competencies and experiences may take precedence.

 

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

 

Values:  Regularly and consistently demonstrates the Nationwide Values.