Founded in 1994 by Jeff Bezos in Bellevue, Washington, the company originally started as an online marketplace for books but gradually expanded its offerings to include a wide range of product categories, referred to as “The Everything Store”.
Area Manager 2025 – KS, IA, MO, MN, WI (Recent and Upcoming Graduates)
This is not a corporate, remote or office-based position. This is a full-time, entry level position located within one of Amazon’s fulfillment centers, sort centers, delivery stations or other operations buildings. Amazon is seeking customer focused individuals to lead a team of hourly employees across our cutting-edge Operations network! Our warehouses are fast-paced environments where standing, walking, and having on-the-production floor conversations are common as a supply chain leader.
As an Area Manager, you will be responsible for engaging, leading and developing your team in a warehouse environment. Your main focus will be motivating, mentoring, and managing your team to meet goals. Amazon provides extensive training and development to become an exceptional people leader. As a people manager, you will ensure that your team has all the tools needed to succeed and maintain the highest levels of safety, quality, attendance and performance at work.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $61,100/year in our lowest geographic market up to $73,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Benefits: Medical, financial, and/or other benefits (www.amazon.jobs/en/benefits)
Visit www.aboutamazon.com/workplace/facilities to find more information on each of our building types.
Please note we are not able to provide sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered.
This posting encompasses all openings in the state(s) listed in title. Site placement is determined by aligning your location preferences with location availability after your interview. Relocation benefits are offered at time of offer to eligible candidates.
Key job responsibilities
• Support, mentor and motivate 50-100 direct report Amazon Associates
• Work independently and operate in an autonomous environment
• Stand/walk during shifts lasting up to 12 hours
• Willing and able to regularly work shift patterns that include nights, weekends, and/or holidays based on business needs. While shifts vary site to site, most follow a fixed 4-day work week with 3 days off.
• Oversee truck deliveries, handle and sort packages using pallet jacks, operate PIT equipment (at applicable facilities) and step in as needed.
• Work in an environment where the noise level varies
• Lift up to 49 pounds and frequently push, pull, squat, bend and reach
• Climb and descend stairs (when applicable)
BASIC QUALIFICATIONS
• A bachelor’s or master’s degree with all requirements completed between May 2023 and August 2025. (You must have all degree requirements met before your first day).
PREFERRED QUALIFICATIONS
• Strong communication skills, both verbal and written
• Excellent customer service and interpersonal skills
• Currently enrolled in or graduated with a Bachelor’s or Master’s degree in Supply Chain, Business/Management, Engineering or another related field.
Area Manager II – Campbellsville, KY
DESCRIPTION
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
Our Operation’s workflow has three major components: First mile – where the product is housed and ready for order; Middle mile – where the order is hauled to your area; and Last mile – when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
Key job responsibilities
* Support, mentor, and motivate your hourly workforce
* Manage safety, quality, productivity, and customer delivery promises
* Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
* Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
* Stand/walk for up to 12 hours during shifts
* Work in an environment where the noise level varies and can be loud
* Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
* Continuously climb and descend stairs (applies to sites with stairs)
Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Area Managers based on location preference and the business’ current openings.
BASIC QUALIFICATIONS
– 2+ years of employee and performance management experience
– Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
– Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
PREFERRED QUALIFICATIONS
– 1+ years of performance metrics, process improvement or lean techniques experience
– Experience managing a team of 20+ employees. Experience with process improvements (Lean process, Kaizen, and/or Six Sigma) * Excellent customer service, communication, and interpersonal skills * A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field. * Industry experience in: retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production or distribution environments.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Delivery Station Customer Service Associate, Delivery Station Liaison
At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.
As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.
Key job responsibilities
As a Delivery Station Customer Service Associate, you will be responsible for:
– Communicating with customers directly in-person, in addition to communicating via phone and email
– Empathizing with and prioritizing customer needs
– Upholding company values and respecting every customer
– Resolving issues and setting appropriate expectations with customers
– Clearly understanding and responding appropriately to the issues that customers present
– Consistently composing grammatically correct, concise, and accurate written responses to customer issues
– Approaching problems logically and with good judgment to ensure the appropriate customer outcome
– Making quick and effective decisions on behalf of the customer
– Working a flexible Full-Time (40+ hours per week) schedule
Performing the following tasks, with or without reasonable accommodation:
– Carry, lift, push and pull up to 49 pounds
– Frequently push, pull, squat, bend and reach
– Stand and walk during shifts lasting up to 12 hours
– Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
– Work in an environment where the temperature may vary due to outside weather conditions and is not controlled
A day in the life
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.
Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.
About the team
Our mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We’re an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.
Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.
BASIC QUALIFICATIONS
– High School or equivalent diploma
– Previous experience in Customer Service
– Ability to effectively prioritize work time to ensure efficiency
– Experience with Windows Operating Systems and Microsoft Outlook
– Familiarity with multiple web browsers, data base searching and instant messenger tools
PREFERRED QUALIFICATIONS
– Bachelor Degree or equivalent work- related experience
– Proficiency in verbal and written communication skills
– Experience in understanding performance metrics and developing them to measure progress against key performance indicators
– Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Fleet Claims Specialist, Middle Mile Property Damage
At Amazon, we’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.
We are seeking a highly skilled and motivated candidate to file and manage claims related to accidents and damages involving Amazon’s growing transportation fleet. The Fleet Claims Specialist will be focusing on filing, managing and resolving claims related to damaged ATS assets. This is an hourly position sitting in either Nashville, TN or Tempe, AZ.
Responsibilities will include reviewing assigned claims, contacting the insured and other affected individuals, initiating documentation in the claim handling system, and resolving claims. An ideal candidate brings a background in fleet maintenance and automotive claims handling, with experience managing professional relationships with multiple stakeholders, holding responsible individuals accountable for asset damages and repair costs, and achieving organizational targets. This job will require exceptional communication, interpersonal, and negotiating skills with the ability to work independently.
Benefits include health care (medical, dental, vision) coverage starting on day 1 as well as 401(k) with company match, holiday/overtime pay and employee discount. Amazon offers a range of fully paid Maternity and Parental Leave options for parents prior to, and following, the birth or adoption of a child.
This position will be an in office position based out of our Nashville office.
Key job responsibilities
– Interact with carriers/customers to obtain facts, explain claims processes, and provide high quality service to achieve a positive customer experience
– Plan and conduct investigation to determine liability, bodily injury, and damages
– Assesses actual damages associated with claims and conducts negotiations to settle claims within assigned authority and achieve the best possible outcome.
– Thoroughly document and/or code the claim file and complete all claim closure and related activities in the assigned claims management system.
– Use claims system to properly document files (resolution strategy, supporting evidence, negotiations, etc.).
– Utilize and navigate various internal and external websites and tools to file and manage claims
– Work effectively with TOM/TEM/Safety/ROC and other stakeholders to maintain a healthy asset pool
– Work with TEM team members to help identify carrier caused accidents that negatively impact AZNG asset health and availability
– Conduct thorough reviews of damages and determine the applicability of state law and other factors related to the claim.
– Evaluate the financial value of the equipment loss.
– Schedule and coordinate asset repairs with ATS preferred maintenance vendors
– Refer claims to other company units to be advised on as needed (e.g., Legal, Risk, Compliance, Loss Prevention).
A day in the life
Fleet Claims Specialist are part of the ATS Fleet team and will report to a Program Manager. A successful candidate will demonstrate the ability to work with cross-functional teams and communicate effectively across all levels of the organization. He or she will bring analytic skills and use data to drive decisions, effectively communicating insights to others in the organization.
About the team
Middle Mile Property Damage (MMPD) investigators operate with minimal oversight, extreme scope and responsibility, and high expectations. We allow our investigators freedom of maneuver, providing the ability to make on-the-ground decisions based on personal discretion.
BASIC QUALIFICATIONS
– High school or equivalent
– Experience in a professional field or military
– Intimate knowledge of US DOT/FMCSA regulations.
– 1+ years of claims experience
– 1+ years of professional writing experience
PREFERRED QUALIFICATIONS
– Knowledge of VBA and Excel Macro creation and modification
– 3+ years work experience in logistics or auto claims industries
– Familiar with various types / sizes of transportation equipment (tractors, trailers, etc.)
– Demonstrated success working with carriers and or brokers
– Understanding of US DOT/FMCSA regulations
– Demonstrated experience using data to drive root cause elimination and process improvement
Related Posts
