REA Group Ltd and its subsidiary companies, known as the REA Group, make up a global online real estate advertising company. REA Group is headquartered in Melbourne, Australia, with subsidiary offices in Wanchai, Hong Kong and Gurugram, India.
Product Manager
- We are seeking an experienced Product Manager who is a team player with exceptional communication and CRMÂ expertise
- Join our collaborative Mortgage Choice team and help our brokers grow their businessesÂ
- Permanent role based in Melbourne
We’re REA
REA Group  is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a leading global digital business, specialising in property.
With bold and ambitious goals, we are changing the way the world experiences property. No matter where you’re at on your property journey, we’re here to help with every step – whether that’s finding or financing your next home.
Where Financial Services fits in
For most Australians, buying property also means finding finance. Yet to date, the search for property and the search for finance have been managed separately. The Financial Services team is working to change this, and to make realestate.com.au the place Australians trust to search, find and finance property.
With our rich database of consumer information, intense focus on the property search experience, digital home loan capability, and our network of more than 1,000 Mortgage Choice brokers around the country, we are uniquely positioned to make finding the right finance part of finding the right home.
The journey to obtain property finance has many milestones – from researching as a consumer right through to becoming a client of a broker or lender. Pathways may start with a property or a finance first focus, but ultimately will always end with a lender – either directly or via a mortgage broker.
Our objective is to make it easy to find and finance property by building the #1 retail broker business and online marketplace by servicing each of these unique journeys and phases regardless of channel, to grow, nurture and convert into a customer. We aim to demystify the most complicated aspect of obtaining finance by providing an eco-system centred around helping the consumer.
Where the role fits in
As the Product Manager for the CRM, you will lead and own the products and services that our brokers use to manage and grow their business and maintain and engage with their customer base (for example, customer retention, task workflow, reporting, customer maintenance, lead management).
You are a product-led innovative thinker who is comfortable taking the lead in ongoing product strategy and discovery in building our core CRM functionalities to enable our brokers to grow their businesses. You will be able to understand our franchise model and translate that into a product roadmap and drive the team to deliver.
You are adept at collaborating with cross-functional teams and external partners, as well as our broker network, possess the ability to influence the business beyond your own squad and be a strategic thinker. You will also be able to respond quickly to production issues and advise on best way forward to resolve.
What the role is all about
- Define and manage the delivery of new concepts through discovery, definition, validated learning, iterative delivery, launch, post-launch tweaks and enhancements, and on-going development and management
- Collaboratively work with cross-functional and cross-business teams to build and prioritize product roadmaps ensuring clear alignment across the business
- Identify market needs and trends to inform product strategy
- Collect and analyse user feedback and behaviour for insights and improve products accordingly
- Work with key stakeholders, including engineering and QA teams, as well as our broker network to guide product features, functionality, and quality assurance
- Continuously assess product satisfaction and conduct competitive research
- Manage the product development cycle from conception through launch
- Work with key stakeholders to ensure a successful launch and go-to-market strategy for each product
- Oversee the development of new products and opportunities
- Lead or participate in business development initiatives to support projects as required
Who we’re looking for
- Someone with solid product runs on the board – experience in product management and development, preferably working in the Fintech, mortgage or financial services industry
- Strong CRM experience – experience with Hubspot is highly desirable
- Strong understanding of data-driven product development lifecycle, methodologies, and best practices
- Experience in developing and executing product roadmaps aligned with business objectives
- Excellent analytical and problem-solving skills, with a strong attention to detail
- Excellent stakeholder engagement skills (particularly important for engaging with our broker network of small business owners)
The REA experience
The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow. We’re committed to your development – both professionally and personally. Your experience with us is something we take seriously.
We offer: 
- A hybrid and flexible approach to working
- Flexible parental leave offering for primary and secondary carers
- Programs to support mental, emotional, financial and physical health & wellbeing
- Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity.
- Hack Days so you can bring your big ideas to life
- Performance recognition programs because hard work should never go unnoticed
Our commitment to Diversity, Equity, and Inclusion  
We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking – be it cultural and ethnic backgrounds, gender identity, disability, age, sexual orientation, or any other identity or lived experience. We know diverse teams are critical to maintaining our success and driving new business opportunities. If you’ve got the skills, dedication and enthusiasm to learn but don’t necessarily meet every single point on the job description, please still get in touch.
Join our Talent Neighbourhood
Keen to be part of REA but didn’t find a perfect match with this opportunity? Perhaps the timing isn’t right? You should join our Talent Neighbourhood!
By joining, you will receive information about our working culture and life at REA, industry updates from various areas of our business, invites to our events or materials to help you succeed in interviews at REA. In addition, our recruiters will reach out to you if there’s a role that matches your interests, skills and aspirations.
Customer Success Consultant
Customer Success Consultant
We’re REA
REA Group  is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a leading global digital business, specialising in property.
With bold and ambitious goals, we are changing the way the world experiences property. No matter where you’re at on your property journey, we’re here to help with every step – whether that’s finding or financing your next home.
Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact.
Where the team fits in
The Customer Success Team sits within our Customer Group. The Customer Group is the driving force behind our flagship sites, realestate.com.au and realcommercial.com.au.
When you join the Customer Group, you join a cross-functional group of folks representing product, tech, sales and marketing, supported by PR, communications, HR, finance, legal – all the people you need to create products our consumers love and customers value.
With realestate.com.au being the number one destination for people interested in property in Australia, as you can imagine – the group of legends working on our little red house are very passionate about what they do.
What the role is all about
The Success Consultants support a portfolio of accounts, with a tailored customer experience, to deliver and communicate the business outcomes from their REA subscription.
Capable of demonstrating value and ensuring a high level of partnership and performance – ultimately, making the customers more successful through doing business with REA. Success Consultants create advocates for REA from assigned accounts, by ensuring time to value and return on investment.
Success Consultants are the Customer voice into REA, providing timely feedback for consistent improvements on Products and Services, to strengthen REA partnership with the customers, drive product adoption and avoid revenue reductions or churn.
The responsibilities of the role include:
- Delivering REA’s long term Customer Success strategy to drive adoption, retention and advocacy.
- Being a specialist in REA SaaS products that require proactive, hands-on support; engaging with customers and supporting them to maximise the value they’re receiving from these products Working alongside key stakeholders in Product, Marketing and Sales to define business customer needs and success measures
- Understand the metrics that matter from the business and customer’s perspectives; solving problems to continuously improve outcomes delivered
- Delivering on customer adoption, usage, growth and retention targets Connecting to REA’s purpose and strategy, demonstrating the meaning and contribution of the role and deliver with a one REA mindset
- Understands the core principles and concepts of digital media & marketing
- Keeps abreast of the latest trends and opportunities across digital marketing, digital media and property advertising
- Thinking outside the box to solve problems.
Who we’re looking for
- Runs on the board: Strong experience in a Customer Success or Account management environment that is fast-paced and change intensive
- Commercially minded with a track record for improving adoption and retention
- A minimum of 5+ years experience working in technology or media
- A systems thinker: Proven success working across the organisational system to deliver optimal customer experiences and outcomes
- Strong stakeholder management skills and negotiation abilities
- Ability to sell and quickly deliver the foundational value proposition
- A role model of customer centricity with the ability to influence outcomes that improve the customer experience
- Comfortable with analytics to identify and predict customer risks and opportunities; able to translate insights into impactful actions
- Thrives in a multi-tasking environment, can adjust priorities on the fly
The REA experience
The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow. We’re committed to your development – both professionally and personally. Your experience with us is something we take seriously.
We offer:Â
- A hybrid and flexible approach to working –Â https://rea.to/hybrid-working
- Flexible parental leave offering for primary and secondary carers
- Programs to support mental, emotional, financial and physical health & wellbeing
- Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity.
- Hack Days so you can bring your big ideas to life
- Performance recognition programs because hard work should never go unnoticed
Our commitment to Diversity, Equity, and Inclusion Â
We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking – be it cultural and ethnic backgrounds, gender identity, disability, age, sexual orientation, or any other identity or lived experience. We know diverse teams are critical to maintaining our success and driving new business opportunities. If you’ve got the skills, dedication and enthusiasm to learn but don’t necessarily meet every single point on the job description, please still get in touch.
If you like the sound of us, then we think you should apply today. We’re proud to be Circle Back Initiative Employer and we commit to respond to every applicant. While we’re looking at your application, and preparing to come back to you with an update, why not get to know us a bit more through our various social channels?
Sales Support Lead
Where the team fits in
Sales Support sits within the Customer Solutions and Operations team.
The group supports the organisation to deliver customer & operational excellence; use data to deliver customer and sales solutions that ensure the profitability and sustainability of the REA Group; and deliver future focused strategic and operational planning.
Customer Solutions & Operations is accountable for delivering customer and operational excellence through all service experiences, including – Sales Support to a National Sales team across our Residential and Commercial range of products.
What the role is all about
The Sales Support Lead is responsible for leading a team to deliver best in class Sales Support to our National Residential and Commercial Sales teams. The Sales Support team provide pre and post sales support across a broad range of products to assist with key strategic objectives and opportunities.
- Â Leading and coaching the team to deliver sales support excellence that drives trust and results; working across the business to remove roadblocks
- Connecting the team to purpose and strategy, ensuring they understand the meaning and contribution of their role
- Empowering the team to #ownit with performance data, feedback and quality conversations to support their development and progression
- Understanding the metrics that matter and optimising how they are used to improve team productivity, efficiency and quality
- Leading continuous performance improvement, of both people and processes, with the ultimate goal of driving Sales outcomes
- Actively manage operations and optimise the workforce to meet Sales expectations for timeliness and quality of service
- Effectively managing operational risk in your area of responsibility, ensuring risks are proactively identified and effectively controlled.
Who we’re looking for
- Runs on the board: Experience in a Sales Support and/or operational environment that is fast- paced and change intensive
- A leader who can capture the hearts and minds of their team, help them understand our business purpose and strategy, and inspire them to perform and grow
- Proven success with creative problem solving to deliver a better customer and employee experience
- Experience working as a team to continuously and sustainably improve processes and drive Sales Support outcomes
- Comfortable with operational metrics and improving productivity, efficiency and quality to meet performance targets
- Experience working with internal stakeholders to reduce customer and employee pain points
The REAÂ experience
The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow. We’re committed to your development – both professionally and personally. Your experience with us is something we take seriously.
We offer: 
- A hybrid and flexible approach to working
- Flexible parental leave offering for primary and secondary carers
- Programs to support mental, emotional, financial and physical health & wellbeing
- Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity.
- Hack Days so you can bring your big ideas to life
- Performance recognition programs because hard work should never go unnoticed
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