Cisco Systems, Inc. is an American multinational digital communications technology conglomerate corporation headquartered in San Jose, California. Cisco develops, manufactures, and sells networking hardware, software, telecommunications equipment and other high-technology services and products
Manager, Cisco Meraki Support Team
We believe that when passionate people can spend less time struggling with technology, they can spend more time on what matters – like teaching children, running businesses, keeping airports safe, and connecting disaster victims with relief. That’s the real power of simplicity. Cisco Meraki is the leader in cloud-managed IT, thanks to our creative, inclusive, fearless team that is driven to simplify technology so the world can simply work!
Cisco Meraki has grown to become an industry leader in the IT space, with over 500,000 plus customers and with over 3 million active networks and counting around the world. We have a comprehensive set of solutions which allows customers to seize new business opportunities and reduce operational costs. Meraki is known for simplifying powerful technology through our products and services – and for the people behind them. As the fastest-growing cloud-managed networking team in the world, our products and technology architecture are changing the face of networking and making cloud-managed IT a reality.
As a Senior Support Manager, you will lead the establishment and growth of a new Cisco Meraki Support Team in Bangalore, India. This role is pivotal in building a strong team that will provide outstanding support to our global customers. The ideal candidate will have a strong background in team leadership, technical contact center management, and a deep understanding of Cisco Meraki products and services.
Responsibilities:
- Establish and champion a positive, inclusive, high-performance culture within ouR new support team based in Bangalore, India.
- Develop an environment that encourages collaboration, innovation, and continuous improvement.
- Develop and execute a comprehensive staffing plan to recruit top talent for the support team.
- Oversee the hiring process, including interviewing, selecting, and onboarding new team members.
- Recruit and hire first-level managers to work closely with support engineers, ensuring effective team management and support delivery.
- Build and maintain strong collaboration with teams within Cisco, including engineering, sales, product management, and especially other Cisco Customer Experience Teams.
- Collaborate with global support teams to ensure alignment and consistency in support delivery.
- Identify and procure suitable office space in Bangalore to accommodate the new support team.
- Ensure the office space is equipped with the necessary infrastructure and amenities to support hybrid working arrangements.
- Drive team performance based on established Key Performance Indicators, Key Results, and support-wide initiatives.
- Monitor and analyze team performance, providing regular feedback and coaching to ensure continuous improvement.
- Staff teams that provide support coverage overlapping with APJC and EMEA regions to ensure detailed follow-the-sun support operations.
- Coordinate with regional support leaders and teams for consistent and high-quality support delivery.
- Develop and implement policies and practices to support a hybrid work model, allowing team members to work both on-site and occasionally from home.
- Support a comprehensive training program for new hires to ensure they are well- equipped to support Cisco Meraki products and services.
- Coordinate the creation of an on-premises lab to facilitate hands-on training and troubleshooting for our Support Engineers and Leaders.
Qualifications:
- 3-5 years progressive responsibility in support/helpdesk role
- Minimum of two years of experience in a management role
- Proven ability to lead in a customer-centric support role
- Working knowledge of Wireless, Routing, Switching, Voice, Cloud Networking Concepts
- Relies on extensive experience to guide complex and sensitive customer problems to resolution
- Ability to think strategically and critically about Meraki’s goals by compiling data from both performance numbers along with other subjective observations
- Excellent communication skills, both written and verbal
- Exceptional time management skills
- A real passion for leading and working with others and having a role in the professional growth of other
At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate’s hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
Electrical Product Engineer
Everything is converging on the Internet, making networked connections more relevant than ever before in our lives. Our employees’ progressive ideas impact everything imaginable – from entertainment, retail, healthcare, and education, to public and private sectors, thoughtful cities, sensible cars, and everyday devices in our homes. Here, that means you’ll take creative ideas from the drawing board to powerful solutions that have real world impact. You’ll work with Cisco leaders, partner with experienced mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You’ll be part a team that cares about its customers, enjoys having fun, and you’ll take part in changing the lives of those in our local communities. Cisco tops the 26th annual Fortune 100 Best Companies to Work For list in 2023 for the third consecutive year. Come prepared to be inspired.
Electrical Product Engineer works very closely with hardware/Mechanical/Software design team plus manufacturing team & other multi-functional team to ensure the product is manufacturable meeting cost, Quality & delivery requirements.
Who You Are :
- He /she reviews the design & architecture from DFM, Component technology used, EOL etc.
- During NPI’s he/she should provide all technical support required for Proto builds and ensure cost/Quality targets are met
- During sustenance, need to manage change management activities & also need to work towards meeting factory and field Quality metrics.
- Value Engineering activities to be driven to improve the cost margins.
- Supply chain continuity & Resiliency support-Skills required :
- Very good understanding on Electronic product design and architecture.
- Good understanding of Hardware interfaces – High speed serial interfaces, PCIE, Ethernet, SATA, I2C etc
- Knowledge of PCB design, Stack ups and Allegro.
- Knowledge of Valor and DFM is a Plus.
- Knowledge of PCBA Manufacturing, System Build and NPI process.
- Knowledge of Product development process from concept to launch phase.
- Expected to have good driving capability to work with cross-functional Teams and drive the deliverables to closure.
Roles & Responsibilities :
Perform New product and Sustaining engineering DFx: DFM, DFR, DFSC, DFT
Value engineering (component selection, process efficiency, and design changes)
BOM structuring and BOM risk Management.
Design tool proficiency (DFx, schematic, CAD, other CAE tools)Cost avoidance (pre-A0) and sustaining cost reduction
Design lab experimentation / debug (proficiency continuum) / DOE /EFA
Technical lifecycle management (defect reduction team participation, new component qualification, etc) Assessing CM and supply chain technical capability gaps
Knowledge and application of industry innovations / trends to product or program Creating, analyzing, and releasing product documentation. Manufacturing (Process), FMEA, Design FMEA.
Design diagnostic analysis and input / influence. Leadership and direction of complex issue resolution
Software Engineer – Networking
Our team develops Networking Software for one of the most advanced Network Operating System in the world, IOS-XR. We work on several platform independent components, including System/Infra software, OAM, Manageability and Serviceability infra software and work in close collaboration with Platform development teams to enable the Software stack on the existing and future platforms. Team works on technologies including virtualization infra, Application hosting and Serviceability infrastructure software. Team also works on emerging technologies in data models, telemetry integration and routing innovations like Segment routing.
Who You’ll Work With
The NeXT Platform Independent Common (PI-Common) group is responsible for driving the PI software that works across Cisco’s flagship routers and switches. We craft and develop high-performance system software for various Cisco Platforms which includes Enterprise Switching & Routers, Data Center Switches, and Service Provider Routing Platforms.
Who You Are
We require creative and smart engineers who can develop high-quality software on schedule, with good communication and collaboration skills, and a passion for innovation. In this role, you will be responsible for designing and implementing new features, as well as maintaining existing features and areas.
You have:
- 5-8 years proven experience in internetworking technologies and applications.
- Good experience in developing s/w in C, under multi-threaded environment with Excellent problem-solving skills
- Hands on Data Structures, Operating Systems and Data Networking fundamentals
- Exposure to development of software for large/complex network devices including routing & switching systems.
- Experience in development of Layer 2 (Ethernet) and/or Layer 3 Networking protocols including Routing, IPV4/6 (unicast/multicast) Is preferable
- Expertise in working with Linux OS
- Expertise in developing software for complex multi-threaded real time systems
- Experience in any Cisco OS – XR, XE or NXOS would be a plus
- Good hands on implementation experience with one or more of the following: RTOS Internals, High Availability, IPC, Memory management, Distributed communications Infrastructure, Serviceability, Linux, Containers, Virtualization
- Possess excellent written and verbal communication skills. Must utilize these skills to communicate optimally across all groups in the organization.
- Willing to work with and excel in teams spanning geographies and physical boundaries
- Quick learner who is determined and has a passion to excel
Preferred Experience and Education:
- Typically requires BSEE/CS or MS/CS or equivalent with 5-8 years relevant experience in internetworking technologies and applications.
Senior Software Engineer– C, Linux, Networking (5+ Years Experience) – Chennai Location’
The Platform Independent Common (PI-Common) group is responsible for driving the PI software that works across Cisco’s flagship routers and switches. We craft and develop high-performance system software for various Cisco Platforms which includes Enterprise Switching & Routers, Data Center Switches, and Service Provider Routing Platforms.
Who You Are
We require creative and smart engineers who can develop high-quality software on schedule, with good communication and collaboration skills, and a passion for innovation. In this role, you will be responsible for designing and implementing new features, as well as maintaining existing features and areas.
You have:
- 5-8 years proven experience in internetworking technologies and applications.
- Good experience in developing s/w in C, under multi-threaded environment with Excellent problem-solving skills
- Hands on Data Structures, Operating Systems and Data Networking fundamentals
- Exposure to development of software for large/complex network devices including routing & switching systems.
- Experience in development of Layer 2 (Ethernet) and/or Layer 3 Networking protocols including Routing, IPV4/6 (unicast/multicast) is preferable (Good to have)
- Expertise in working with Linux OS (Good to have)
- Expertise in developing software for complex multi-threaded real time systems
- Experience in any Cisco OS – XR, XE or NXOS would be a plus
- Good hands on implementation experience with one or more of the following: RTOS Internals, High Availability, IPC, Memory management, Distributed communications Infrastructure, Serviceability, Linux, Containers, Virtualization
- Possess excellent written and verbal communication skills. Must utilize these skills to communicate optimally across all groups in the organization.
- Willing to work with and excel in teams spanning geographies and physical boundaries
- Quick learner who is determined and has a passion to excel
Preferred Experience and Education:
- Typically requires BSEE/CS or MS/CS or equivalent with 5-8 years relevant experience in internetworking technologies and applications.
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