Progressive is owned by its shareholders, as it is a publicly-traded company. The biggest shareholders are The Vanguard Group, BlackRock Fund Advisors, and Wellington Management, which have a combined ownership stake of almost 20%, according to public records, as of Q1 2021.
Insurance Agent
Active Property & Casualty or Personal Lines license requiredÂ
This position doesn’t provide training to obtain a license. Please make sure you have an active Property & Casualty or Personal Lines license before applying.
If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for Progressive’s insurance agent position. In this work-from-home role, you’ll focus on building relationships with customers through high-volume inbound calls – no cold calling, no commission! You’ll assist customers with their unique needs, educate them about coverage options, and offer available products tailored to their needs. Bring your active Personal Lines or Property & Casualty license, and we’ll provide the technology and systems to make the sales process easy, so you can focus on the customer. Join our Customer Care team at Progressive and utilize your customer service, communication, and organizational skills to grow your career.
This is a remote position; preferred candidates live within the state of Colorado.
Bilingual Spanish/English positions are also available.
Must-have qualifications         
- Active Personal Lines or Property & Casualty license
- A minimum of two years relevant work experience.
- {OR} A minimum of two years post-secondary education
Bilingual Spanish/English candidates are encouraged to apply:Â Fluent in Spanish and English (speak and read)
Training starts February or March 2025
Schedule:Â This is a full-time position. Most schedules will include a combination of weekdays, one weekend day, and evening hours after the completion of training
 Work from home office requirementsÂ
- Designated workspace free from noise and other distractions
- High-speed internet at your expense unless otherwise required by law
- Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
- All Progressive hardware you receive needs to be connected to a surge protector
Compensation Â
- $21.50/hour
- Gainshare annual cash incentive payment to 8% – 16% (depending on position) of your eligible earnings based on company performance
- An additional 10% when you work evening or weekend hours
- Performance-based rewards
- Additional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual role
BenefitsÂ
- 401(k) with dollar-for-dollar company match up to 6%
- Medical, dental & vision, including free preventative care
- Wellness & mental health programs
- Health care flexible spending accounts, health savings accounts, & life insurance
- Paid time off, including volunteer time off
- Paid & unpaid sick leave where applicable, as well as short & long-term disability
- Parental & family leave; military leave & pay
- Diverse, inclusive & welcoming culture with Employee Resource Groups
- Career development & tuition assistance
Energage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.
Claims Administrative Support Specialist
As a claims administrative support specialist, you’ll play a vital role supporting our claims branch offices.  In addition to ensuring essential administrative functions run smoothly, you may also interact with customers and medical providers by phone or in person when applicable.
Must-have qualifications
- High School diploma/GED equivalent or higher and a minimum of one year of administrative or clerical support experience
- {OR} one year post-secondary education
- Proficiency using office equipment
- Proven organizational skills
- Ability to multi-task and quickly switch duties
- Communication skills with the ability to work in a team-environment
- Customer service and follow-up skills
- $20.19/hour – $21.15/hour
- Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance
Benefits
- 401(k) with dollar-for-dollar company match up to 6%
- Medical, dental & vision, including free preventative care
- Wellness & mental health programs
- Health care flexible spending accounts, health savings accounts, & life insurance
- Paid time off, including volunteer time off
- Paid & unpaid sick leave where applicable, as well as short & long-term disability
- Parental & family leave; military leave & pay
- Diverse, inclusive & welcoming culture with Employee Resource Groups
- Career development & tuition assistance
Energage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.
Call Center Representative
If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for Progressive’s call center team. Taking inbound calls, you’ll support and build trust with our customers by servicing their unique needs while also offering additional products. Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. We’ll provide paid training along with continued coaching, so you’ll feel confident serving our customers. This is a remote position.
Job opportunities:Â
- Customer Service Representative-Â support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
- Inbound Sales Representative-Â share expertise of our Progressive products and services to our customers to ensure appropriate insurance coverage through benefits selling (no cold calling!)
- Claims Customer Service Representative- care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products
Must-have qualifications                                                                    Â
- A minimum of two years relevant work experience.
- {OR} A minimum of two years post-secondary education
- Sales only: Property & Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)
Training starts:Â February and March 2025
Schedule: This is a full-time position. Most schedules will include a combination of weekdays, one weekend day, and evening hours after completion of training
Work from home office requirements
- Designated workspace free from noise and other distractions
- High-speed internet at your expense unless otherwise required by law
- Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
- All Progressive hardware you receive needs to be connected to a surge protector
CompensationÂ
- $20.25 or $21.50 per hour depending on the role you are selected for
- Gainshare annual cash incentive payment up to 8%-16% (depending on position) of your eligible earnings based on company performance
- An additional 10% when you work evening or weekend hours
- Performance-based rewards
- Additional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual role
Auto Damage – Claims Adjuster
As an auto damage claims adjuster, you’ll serve as Progressive’s point of contact with customers – directing and making decisions regarding the repair process from beginning to end. Managing your own inventory while working independently, you’ll work closely with body shops and others to negotiate repair pricing and assess liability. Ideal candidates will possess leadership and conflict management skills, along with strong attention to detail and a passion for providing excellent customer service.
- Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
- Negotiate repair process with body shops
- Document information related to the claim and make decisions consistent with claims standards and local laws
- Evaluate and handle claim payments and resolution of claims without payments
- Review and determine validity of any supplement requests
- A minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience
- {OR} Associate’s degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience
- {OR} Bachelor’s degree and a minimum of one year appraisal/estimatics or insurance experience
- Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies
CompensationÂ
- Commensurate with experience, salary range is $77,600 – $88,600/year
- Gainshare annual cash incentive program up to 16% of your eligible earnings based on company performance
Claims Adjuster – Complex Injury
As a complex bodily injury claims adjuster, you’ll efficiently resolve complex injury claims with accuracy, applying discretion and independent judgment. In this role, you’ll investigate and assess policy coverage and determine Progressive’s liability, losses or damages related to personal auto injury claims without representation.
This is a hybrid role. You’ll be expected to report to an office about four days per month for important meetings, training, and collaboration and will have the benefit of continued coaching from a supportive team. If you prefer an in-office environment, you’re welcome to work in the office more than four days per month.
Duties and responsibilities
- Evaluates, settles, and issues payments for unrepresented bodily injury claims with a higher level of complexity and/or severity.
- Investigate and determine insurance policy coverage and the extent of liability concerning loss or damages involving personal auto claims, using discretion and independent judgment.
- Gathers information on the status and treatment needs of injured person(s), most commonly for soft tissue injuries and mild-to-serious sprain/strain, and minor scarring, fractures, or concussions.
- Interview, acquire, and collect information from customers, agents, and witnesses. Review police reports, medical information, and other data when appropriate.
Must-have qualifications
- Four years of relevant work experience with one year in claims handling
- {OR} Associate’s degree and three years relevant work experience with one year in claims handling
- {OR} Bachelor’s degree and one year in claims handling
Preferred skills
- Expertise in handling injury claims
- Experience handling complex coverage and liability.
Compensation
- $68,000 – $78,000/year, based on experience and geographical location
- Gainshare annual cash incentive program up to 16% of your eligible earnings based on company performance
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