Nursery Sales Manager
Sales Managers lead, motivate, and supervise all sales staff (Sales Support, Front Counter Sales and Inside Sales Account Managers). They respond to customer issues to seek resolution and work with various departments to better serve our customers. Sales managers should also have a strong understanding of all systems and procedures to provide needed support and guidance in the sales department, and throughout the store.
About Devil Mountain Wholesale Nursery
Devil Mountain Wholesale Nursery provides landscape professionals with access to more plant varieties than any other wholesale nursery in California. We pride ourselves in having a knowledgeable sales staff, quality plants, and extensive delivery capacity throughout the region.
We operate sixteen nurseries and growing grounds throughout California, our buyers also travel to quality growers throughout the country – from small specialty growers to the largest in the nation – in search of the most exceptional plants for our professional customers. Visit us online at devilmountainnursery.com.
Primary Responsibilities
Hire and train sales staff at their nursery location
Supervise sales staff; evaluate performance, coach staff on performance or behavioral issues, etc.
Ensure the highest possible professionalism and strive for complete customer satisfaction relative to all transactions and interactions
Assists (or leads) sales staff in responses and actions to resolve any customer issues that arise at their nursery location
Develop strong customer relationships and learn to anticipate customer needs
Provide timely responses to all customer questions, inventory requests, and requests for estimates
Demonstrate and communicate a strong understanding and knowledge of the nursery’s inventory, product performance, product mix, and product objectives
Offer substitutions and/or recommended alternatives as solutions for unavailable inventory, as well as offer products and services that may benefit the customer
Effectively manage all orders and invoice timely
Demonstrate effective collaboration with all departments including dispatch, purchasing, customer service, etc.
Assist with specific company directives and tasks, including physical inventories, sales meetings, company marketing activities, and sales leads
Provide timely feedback to other sales representatives, departments, and management
Assist in representing Devil Mountain at industry trade events, if needed
Other duties as assigned
Experience and Other Requirements
Knowledge of plants and nursery products and/or the landscape maintenance industry
Ability to manage multiple processes simultaneously and collaborate with customers and colleagues
Ability to accomplish specific sales goals
Constant attention to detail and excellent problem-solving skills
Exemplary personal character, professionalism, commitment, and work ethic
Excellent communication and interpersonal skills
5+ years of experience working in a nursery, in the landscape industry, or a related field
Prior supervisory experience a plus
Experience with Microsoft Office Suite, point-of-sale, inventory management software, etc.
Sales and customer service experience
Bilingual English and Spanish skills highly preferred
Job Specifications
This is an “in office” position, no work from home option available. Must be able to remain in stationary position of either sitting or standing. Extensive typing and 10-key use required. Gross grasping and use of hands and fingers required. Will frequently work in both office and nursery yard and will experience outdoor weather conditions and uneven ground surfaces. Lifting requirement of up to 20 lbs., 20% of the time.
Benefits Offered
401(K) with company matching of 4% once eligible. HMO and EPO Health plans with Kaiser and Anthem, employer pays portion of premium. Basic Life Insurance provided by employer. Dental, Vision and other voluntary insurances offered. Vacation, Sick and Holiday pay offered.
