Established in 1910 as the Imperial Tobacco Company of India Limited, the company was renamed as the India Tobacco Company Limited in 1970 and later to I.T.C. Limited in 1974. In 2001 the company was renamed ITC Limited, where “ITC” is no longer an acronym.
Front Office Associate
About the job
Company Description
Launched in 1975, ITC Hotels is India’s premier chain of luxury hotels known for its concept of ‘Responsible Luxury’ and exemplary sustainability practices. The hotels blend nature with contemporary design to deliver luxury in the greenest possible manner. ITC Hotels is committed to sustainability and has received the LEED Platinum Certification for all its hotels.
Role Description
This is a full-time on-site role for an Associate- Front Office at ITC Hotels in Jammu & Kashmir, India. The Associate- Front Office will be responsible for phone etiquette, receptionist duties, customer service, check-ins, and effective communication on a day-to-day basis.
Qualifications
- Phone Etiquette, Receptionist Duties, and Customer Service skills
- Strong communication skills
- Experience in check-in procedures
- Excellent interpersonal skills
- Prior experience in a front office or customer-facing role
- Hospitality management certification or diploma is a plus
- Fluency in multiple languages is an advantage
HR Executive ( FTM )
Job Description
We are looking for a highly motivated and creative individual to join our team as an HR Specialist. In this role, you will have the opportunity to handle and strategize various campus initiatives, increase our company’s online presence on social media platforms, and implement effective employer branding strategies. Additionally, you will provide support in various HR operations. This role is a fixed-term contractual role with ITC Limited.
Key Responsibilities: –
Campus Initiatives:
o Successful execution of various campus initiatives across multiple campuses. This includes planning the event activities, and timelines, and setting clear objectives for each campus. o Coordinate with campus representatives, vendors, and stakeholders to ensure smooth logistics, timely setup, and seamless program operations.
o Create engaging and relevant communication strategies, including promotional materials, event collaterals & and social media posts.
o Proactively identifying and addressing any challenges or issues that may arise during the induction planning and execution process. Implement creative solutions to overcome obstacles and ensure a successful program.
o Manage the entire new joining process for the Assistant Under Training, including handling the PF nomination process, documentation, and sharing relevant documents with different divisions.
Employer Branding:
o Develop and implement a comprehensive social media strategy for HR, focusing on all relevant platforms.
o Coordinate with the Corporate Communication department to align the HR social media strategy with the overall company strategy. Ensure consistency in messaging and branding across all social media platforms.
o Conduct research and stay up-to-date with industry trends to identify opportunities for expanding the company’s social media presence.
o Plan and execute targeted campaigns to attract and engage a larger audience on various social media platforms. o Identify and highlight relevant HR initiatives, employee stories, and company culture on social media platforms.
HRBP:
o Supporting HRBP on governance-related documentation for employee-related matters. o Preparation of annual functional review and plan document.
o Work on various reporting and audit queries
o Support the operations team to help ensure employee life cycle
Requirements
Office Associate
We are seeking high energy and results-oriented HR Associate to join our Learning and Development team. The person will play a crucial role in execution planning and on-ground implementation of learning and development initiatives and interventions around diversity, equity and inclusion.
Key Responsibilities:
- On ground implementation of learning and development programmes based out of the Corporate Office. Pre and Post administrative activities pertaining to the L&D Programmes and maintaining costs.
Preferred Experiences:Β
- Experience in a fast-paced, high pressure and demanding environment.
- Knowledge of performance management systems and processes.
- Experience in configuring and delivering programs in an LMS
- βExtensive travelling involved
Requirements
Required Qualifications:
- Preferred Master’s degree/Advanced diploma in Human Resources Management, Organizational Development, or related field. Graduate in Social Sciences as well.
- Maximum experience 0-4 years
- Proficiency in using learning management systems and other relevant HR technology tools.
- Ability to work independently and as part of a team, demonstrating initiative and ownership, problem-solving skills, and a passion for continuous learning.
Factory HR-Head
About the job
About Us
We are seeking an experienced Factory HR Head with a strong background in Industrial Relations (IR) to lead our HR function at our manufacturing facility. The ideal candidate will have a proven track record in managing IR issues, negotiating with unions, and developing strategies to promote positive employee relations.
Key Responsibilities
1 Strategic HR Planning
- Develop and implement HR strategies aligned with organizational goals.
- Conduct workforce planning, succession planning, talent development and unit HR and Welfare budgets.
- Industrial Relations
- Manage collective bargaining agreements (LTAs) and labour negotiations.
- Manage IR issues, including negotiations with unions, grievance handling, and conflict resolution.
- Develop and implement strategies to promote positive employee relations and prevent IR issues.
- Employee Relations
- Foster positive employee relations through effective communication and engagement.
- Address employee concerns, grievances, and conflicts.
- Manage disciplinary actions as Certified Standing orders and performance improvement plans.
- Recruitment and Staffing
Oversee recruitment processes, including job postings, interviews, and hiring.
- Training and Development
- Design and deliver training programs for factory employees.
- Identify development needs and create growth opportunities.
- Compliance and Risk Management
- Ensure compliance with labour laws, regulations, and company policies.
- Identify and mitigate potential IR-related risks.
Requirements
Experience
- 15+ years of HR experience, preferably in a manufacturing environment.
- Proven track record in managing IR issues and negotiating with unions.
Skills
- Strong analytical, problem-solving, and communication skills.
- Proficient in HR software and Microsoft Office.
- Knowledge of labor laws, regulations, and IR best practices.




