The Allstate brand’s growing network of small businesses offers auto, home, life and retirement products and services to customers in the United States and Canada. Esurance is expanding geographically and in its proprietary product lines to serve self-directed, brand-sensitive customers.

Quotit Sales Tech Consultant I

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Quotit Sales Technology Consultant I is responsible for serving as the primary point of contact for a portfolio of our Enterprise customers. Manages small system enhancement requests for clients, acting as liaison to all internal departments as well as client contacts. Works collaboratively with all internal resources to address the needs of the portfolio’s key contacts, and works well together with both internal and external resources.

Key Responsibilities

• Facilitates communications between clients and internal stakeholders
• Serves as first point of contact for service disruption, and works with IT to provide root cause analysis
• Ensures compliance with all regulatory branches (HIPAA, WBE CMS, state and local)
• Ensures that all Performance Standards and Guarantees are achieved as documented
• Conducts quarterly meetings with clients to understand their business model and product roadmap
• Conveys client requirements for small enhancement projects to internal resources
• Analyzes performance measurement reports, identifies and resolves issues
• Provides performance reports and customer satisfaction surveys
• Tracks client interactions and incidents
• Advises clients of any service disruptions; sharing information related to root cause and recovery time

Skills

• Excellent written and communication skills
• Excellent time management
• Excellent relationship management
• Team player
• Ability to handle several projects simultaneously
• Strategic thinker and analytical problem solver
• MS Office

Education

• 4 year Bachelors Degree (Preferred)

Experience

• 2 or more years of experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Skills

Compensation

Compensation offered for this role is $52,260.00 – 92,790.00 annually and is based on experience and qualifications.

Catastrophe Complex Inside Adjuster

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

This job is responsible for investigating, negotiating, and settling moderately complex claims involving the contents of a homeowner loss such as a fire, water, or theft. The individual handles claims that typically require alternative housing during the restoration of the property. The individual handles claims virtually by leveraging technology tools and virtual resources to conduct a thorough analysis and evaluates damages, determines loss coverage, and authorizes payments.

Key Responsibilities:

• Summarizes documents and enters into claim systems notes, documents a claim file with notes, evaluations and decision-making process

• Researches and responds to moderately complex customer communications, concerns, conflicts or issues

• Notifies insured of exposure over the policy limit, organizes and reconciles bills, virtually inspects and estimates contents damage in a dwelling

• Investigates, reviews, determines and verifies coverage/policy information, provides coverage explanation to customer

• Conducts subrogation investigations

Education:

• 4 year Bachelors Degree (Preferred)

Experience:

• 3 or more years of experience (Preferred)

Supervisory Responsibilities:

• This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Notice of Licensing Requirements:

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor.  If applicable, you will be required to secure license(s) within 60 days of hire.
• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

Sign on Bonus:

• You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role.  This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.

**Candidates who currently or have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus. **

#LI-WG1

Skills

Active Listening, Business Communications, Customer Centricity, Customer Service, Decision Making, Detail-Oriented, Digital Literacy, Empathy, Inclusive Leadership, In-Depth Analysis, Information Collection, Learning Agility, Property Claims, Results-Oriented

Compensation

Compensation offered for this role is $47,440.00 – 81,902.50 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

Property Good Hands Repair Network Inside Technician – Remote

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

A Day in the Life of a Property Good Hands Repair Network Inside Technician:

The Property Good Hands Repair Network Inside Technician, analyzes, and processes mitigation invoices for payment to ensure accurate payment amount. The individual delivers compassionate service that is fast, fair and easy to ensure customer retention. The individual works independently, prioritizing the individual’s own responsibilities, and managing the individual’s own workload. The individual also consistently meets job level behaviors, production, quality, and/or customer service goals.

You’re a great match for this role if you have mitigation experience working with a vendor.

Key Responsibilities:

• Uses technical skills experience to ensure invoices reviewed are timely and proper
• Researches and responds to moderately complex and occasionally complex customer/vendor communications, concerns, conflicts or issues

Training – Develop and Deliver

• Advises management on coaching and mentoring opportunities Assists in assessing unit needs for training and development May lead or facilitate formal training for adjusters, processors or vendors
• Analyzes mitigation bills to assess appropriateness of charges and detect duplicate billings
• Reinspects or reviews vendor mitigation estimates, makes corrections and mitigation recommendations and determines correct settlement amounts
• Analyzes usage of mitigation vendors and identifies ways to improve usage and vendor partnerships

Vendor Management

• Develops, manages and audits relationships with vendors in the Allstate preferred vendor network
• File Documentation and Reporting
• Summarizes documents and enters into claim system notes Documents a claim file with notes, evaluations and decision making process

Preferred Qualifications:

• 2+ years property estimating experience (preferably within Xactimate)
• 1+ years experience with Xactanalysis preferred
• Ability to interact effectively with internal or external customers and act with empathy
• Applies general and occasionally broad knowledge of insurance policy, coverage, and regulation
• Applies general and occasionally broad knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
• Applies general and occasionally broad industry knowledge to discipline practices, including best practices, to support the business unit
• Applies general and occasionally broad knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
• Applies general and occasionally broad knowledge of problem solving and preparation of reports for analysis
• Applies general and occasionally broad ability to leverage learned technical skills in support of team objectives
• Applies general and occasionally broad negotiation and/or arbitration skills
• Applies general and occasionally broad conflict management and problem resolution skills in managing internal and external customer relationships
• Applies general and occasionally broad problem-solving skills to continuously improve business outcomes
• Ability to investigate, evaluate and settle moderately complex and occasionally complex claims
• Provides individual decision making within authority limits
• Has and maintains all appropriate licenses and registrations for the role per state requirements
• This position is not available to Alaska, California, Hawaii or Washington residents

Allstate Benefits:

Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you’ll enjoy a Total Rewards package that includes:

• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.

Sign-on Bonus:

• You may be eligible for a $1000 Licensing Sign-on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.

**Candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus.

Notice of Licensing Requirement:

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

#LI-MS3

Skills

Active Listening, Communication, Critical Thinking, Empathy, Multitasking, Negotiation, Time Management, Water Mitigation, Working Independently, Xactimate

Compensation

Compensation offered for this role is $50,400.00 – 88,987.50 annually and is based on experience and qualifications.

Specialty Vehicle Desk Appraiser

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

Responsible for creating or auditing a comprehensive estimate of damages for 1st and 3rd party material damage claims in either the auto or specialty lines leading to the proper disposition. Responsible for training, mentoring, controlling quality and providing technical assistance on material damage claims.

Key Responsibilities

• Possesses strong estimating fundamentals in order to create or audit estimates of damages on 1st and 3rd party material damage losses of all severities

• Possesses a deep understanding of the content of all policy types written by the company

• Negotiates settlements, makes settlement payments and documents all activities in the most complex of files across multiple lines

• Evaluates settlement alternatives by reviewing regulatory compliance and fair claims practices; makes decisions on best option

• Builds mastered relationships with both internal and external customers across multiple lines

Education

• 4 year Bachelors Degree (Preferred)

Experience

• 2 or more years of experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

#LI-KR1

Compensation

Compensation offered for this role is $24.71 – 35.88 per hour and is based on experience and qualifications.