HCL Technologies Limited (d/b/a HCLTech) is an Indian multinational information technology (IT) consulting company headquartered in Noida. Founded by Shiv Nadar, it was spun out in 1991 when HCL entered into the software services business.

WALK – IN FOR FRESHER & EXPERIENCED – Healthcare Voice Inbound & Outbound – 6th,7th&8th January 2025 11:30am – Meet HR Shinaz @ Sholinganallur ELCOT campus.

Work Location: Sholinganallur ELCOT Chennai.

Interview Mode: Face to Face Interview

Time: 11:30 AM

Interview Date: 6th,7th&8th January 2025

Interview Venue: HCL TECH, Sholinganallur ELCOT campus, Tower 4, Chennai-119.

Contact HR: Shinaz/Judith

Roles and Responsibilities

Healthcare, Inbound & Outbound Calls, International Voice support in Healthcare Domain, RCM, Denial Management, Provider,

Claims Processing, AR Calling, Claims Query, Entire RCM Cycle.

Desired Candidate Profile:

Freshers- Graduation must (No B.E/B.TECH/MCA/Technical Background)

Experienced- Any Graduation.

Experience with good English Communication is Mandatory

Rounds of interview:

HR Screening, Versant Test and Operations Interview

Carry 3 copies of Resume for the interview

Versant Test – Bring your Headphones with you to take up the versant test.

Laptops are not allowed in the campus.

Perks and Benefits:

1. Cab provided (chargeable)

2. International Trainers

3. World class exposure

4. Excellent working environment

5. Salary – Best in industry

6. Shift – Flexible with any shifts (Night)

Regards

Shinaz

Associate Executive HR – HCL Tech

Telesales Specialist

Candidate worked in US process are preferred

JOB SUMMARY

As an inbound Tele sales professional, you will have a pivotal role assisting the company achieve our goal of new customer growth while maintaining an exceptional customer experience and setting a new benchmark in the industry. You will be responsible to maintain a high level of energy and enthusiasm to keep prospective customers engaged, as well as to meet sales goals on a regular basis. Good communication skills and a strong customer focus are essential qualities for success in this role.

Essential Duties and Responsibilities

Answering inbound sales calls from customers and effectively communicate pricing, promotions, and special offers to drive sales conversions.

Efficiently navigating our order entry system(s) as necessary

Tailor sales pitches and solutions to address their specific needs and demonstrate how the service can meet those needs effectively.

Accurately documenting interaction details

Meeting Key Performance Indicators (sales process, call quality, attendance, and call conversion, and product selection)

Build rapport and establish positive relationships with customers to foster trust and loyalty.

Staying educated on corporate initiatives, market changes and process changes.

Stay up to date with product features, specifications, pricing, and any updates or changes. Articulate product details clearly and accurately to potential customers, highlighting key selling points.

EDUCATION/EXPERIENCE

The minimum education requirements are:

Bachelor’s degree in relevant field (may substitute two years of relevant experience per one year of required education)

The minimum experience requirements are:

2 to 3 years of relevant work experience

Proven track record in sales, preferably in a call center or Tele sales environment

Excellent verbal communication skills with the ability to build rapport and engage customers.

Persuasive and confident sales approach with strong negotiation skills

Active listening and consultative selling abilities

Results-oriented mindset with a focus on achieving and exceeding sales targets.

Strong computer skills with the ability to utilize multiple systems simultaneously

Must be available to workdays/times as required by business needs – 4 weekdays and 1 weekend day

Must have access to high-speed internet, hardwired connection is preferred

SKILLS AND COMPETENCIES

Absolute credibility with internal business partners and customers

Excellent analytical, organizational, and time management skills

Advanced interpersonal, presentation, and oral/written communication skills

Demonstrates effective problem solving and decision-making skills, good insight and judgment as well as innovative and creative thinking

Skilled in using computer software applications such as Microsoft Office and Access

PHYSICAL/MENTAL DEMANDS AND WORKING CONDITIONS

Long and irregular hours

Some travel required

Use of a PC, computer terminal and/or telephone over 4 hours a day

Operating in a fast-paced professional office environment

Remittance Analyst

About the Role

The Remittance Analyst is responsible for ensuring remittance related transactions are applied timely, and accurately within the agreed to service level agreement (SLA) terms. Along with this role’s assigned tasks, the Specialist will support the team with all day-to-day tasks and projects on an as needed basis to meet department deadlines. Ideal candidate would possess the ability to quickly learn new systems and processes, be a self-starter, detail oriented, accountable, analytical, efficient, accurate and be able to multi-task. This role is responsible for the complete, accurate and timely resolution of escalated issues.

Responsibilities

• Review, investigate, and follow-up independently on complex operational service requests and emails related to payment investigation, payment posting, misapplied payments, account maintenance, and other discrepancies in a timely, detailed, and thorough manner.
• Post customer payments accurately and in a timely manner across multiple regions and brands.
• Identify payment errors or inconsistencies within posting and system processes.
• Work independently to investigate and resolve issues related to payment posting inquiries, misapplied payments, and other discrepancies.
• Troubleshoot and perform root cause analysis to resolve issues and escalate as needed.
• Conduct variance analysis using V-lookups and formulas in Excel.
• Independently review, investigate, resolve, and document variances between customer account cash application/posting and bank deposits.
• Collaborate directly with vendors, electricity, and natural gas utilities as well as other market participants to investigate and resolve missing payment files or other issues.
• Communicate by email, conference call and/or outbound calls to customers, utilities, business partners, and other market participants as needed, per protocol.
• Complete in a timely and qualitative manner all assigned tasks by Team Lead/Manager, which can include but not limited to payment posting, account reconciliation, payment research, credit validation, resolution of customer service requests, and using reporting tools made available to create and/or update reporting.
• Collaborate closely with Team Lead to meet/exceed targets, review exceptions, and take appropriate actions.
• Utilize reporting, performance metrics to manage risk and ensure tasks are completed within SLA.
• Rely on knowledge, training, and judgment to plan and accomplish goals, while working under general supervision.
• Reconciliation of accounts in case of discrepancies, clean-ups, and preparation of reports as needed.
• Identify gaps and help to execute process improvements.
• Participate in special projects, internal/external audit requests, regulatory/utility requests and other duties as assigned.
• This position can be cross trained to support other teams within Operations.
• Subject Matter Expert (SME) who can be relied upon for the following:
• Create/update process documents, create training documents and facilitate train-the-trainer training, update training, cross training, and new hire training.
• Key contributor to the change management process, which includes planning, defining scope, design, detailed business requirements, User Acceptance Testing (UAT) and regression testing, etc.
• Support other members of the team with escalated issues and answer questions to ensure proper processes are followed and share expertise across the team.
• Assist management with new initiatives, clean-up efforts, creation of impact lists, root-cause analysis and help drive projects/issues to implementation/resolution.
• Complete all ad-hoc tasks assigned by Supervisor. These may include, but are not limited to, customer account reconciliation investigations, potential system and reporting enhancements, impact analysis as operational issues arise which impact customer accounts and financial reconciliations, customer payment research, Audit requests, and producing reporting required to execute and monitor the overall Remittance and financial reconciliation processes.
• Executing necessary reporting to monitor the health of payment receipts for all brands and markets to identify and resolve any issues timely.
• Executing daily tasks and necessary training for ongoing employee development, performance evaluation and establishing goals and performance objectives.
• Serve as a subject matter and billing system expert while working cross functionally with collections, customer care, remittance, and other departments to develop and implement payment strategies to improve cash flow, reduce bad debt / increase revenue, identify fraud, and enhance reporting.
• Serve as a subject matter and billing system expert while working with operations analytics to appropriately interpret customer ledger activity for purposes of identifying cost saving opportunities, enhancing reporting, improving processes, etc.
• Serve as the subject matter and billing system expert for the implementation of new payment methods (e.g., EHCECK, Pinless Debit, digital wallets, etc.) and other payment impacting projects.
• Act as subject matter expert in the daily processing and file transmission for all payment and deposit related vendors.
• Execute preparation of month end accounting and financial reporting for all payment methods including payments in transit and suspense accounts.
• Resolve account level and payment channel reconciliation variances and customer facing remittance escalations, as needed.

Qualifications

• 5+ years of relevant experience in Operations -backend support, reporting and data analysis.
• Strong Knowledge on Accounts Receivable & Remittance Operations. (payments, returns, chargebacks, adjustments, credits, etc.)
• The ideal candidate would possess the ability to quickly learn new systems and processes, be a self-starter, detail oriented, accountable, analytical, efficient, accurate and be able to multi-task.
• Must be a dependable team player and be willing to work flexible and extended hours, if required.
• Must be detail oriented with an ability to identify a pattern in a problem, conduct research, coordinate with the appropriate back-end teams to solve operational problems and deliver solutions to customer inquiries.
• Strong problem solving and decision-making skills.
• Technical aptitude with ability to understand new tools and data.
• Strong time management and organizational skills.
• Ability to manage multiple tasks/projects and ensure their timely completion.
• Ability to maintain the balance of new daily work and pending work to ensure accurate and timely resolution of all work assigned.
• Ability to adapt to constant change.
• Excellent written and verbal skills.

Years of Experience

• Minimum 5+ years of problem solving, issue resolution or other relevant experience required; 6+ years preferred.
• Prior experience in remittance, billing, enrollment and transaction management, EDI transaction processing, operational exception handling, is preferred.

Education:

• Bachelor’s degree (Finance) is a must with Post Graduation would be an advantage.

Technology Requirements:

• Strong knowledge of Microsoft Office (Word, Excel, Outlook, etc.).
• Advanced knowledge of Microsoft Excel – pivot tables, VLOOKUP, macros, etc., preferred.
• Knowledge of third-party billing system, specifically iSigma Customer Care & Billing (CC&B), Salesforce are preferred.
• SQL query language skills is a plus.

Financial Planning Manager

Finance MIS reporting:

Preparing Management reports covering financial highlights on Quarterly/Monthly spent with respect to budget, cost optimization levers.

Preparation of weekly reports required for management analysis

Production of special reports required by business head on respective enabling departments.

Forecasting and Analysis:

Managing & Co-ordinating the monthly forecasting process

Working closely with business to managing & co-ordinating the monthly forecasting. Develop, perform, and manage the analyses of financial metrics as well as performance measures

Develop the reports showing movements in financial records like cost comparison, variance analysis etc.

Budgeting, Cost Control & Optimization

Preparation and tracking Budget utilizations. Knowing Zero based budgeting technique is an advantage

Experience of evaluating investment proposals in terms of criticality, financial impact and Cost benefit analysis.

Deriving Initiatives to bring cost optimization and strengthen the process

Finance Partner:

Provide insights to business leaders and work with them to drive efficiency

Engage in the development of new processes and tools to deliver impactful and significant insights that drive decision making

Responsible for Automations of various business reports in Qlik tool and automation of MIS process to help improve productivity