The InMobi Culture

At InMobi, culture isn’t a buzzword; it’s an ethos woven by every InMobian, reflecting our diverse backgrounds and experiences.

We thrive on challenges and seize every opportunity for growth. Our core values of thinking big, being passionate, showing accountability, and taking ownership with freedom —guide us in every decision we make.

We believe in nurturing and investing in your development through continuous learning and career progression with our InMobi Live Your Potential program.

InMobi is proud to be an Equal Employment Opportunity and we make reasonable accommodations for qualified individuals with disabilities.

Account Manager – Microsoft Advertising

What will you be doing? 

Microsoft and InMobi have entered into partnership. As per which, InMobi will be exclusive partner for Microsoft’s search inventory. Microsoft Search Advertising empowers the largest advertisers around the world to reach their maximum potential through paid search engine marketing on the Microsoft Bing Ads platform. InMobi will be responsible for complete management / transaction across Bing.  

We are seeking an Account Manager with search advertising experience an attention to detail, customer obsession and passion to learn and adapt in an evolving environment. The individual will be coordinating with a team of Account Strategists and supporting Account Management Head to achieve customer satisfaction and revenue objectives. As an AM, you will be serving Corporate customers by applying customer obsession to what clients care about and need, and building and maintaining strong, trusted-advisor relationships with day-to-day practitioner contacts at advertiser/agency/tool provider. The AM will be responsible to manage an assigned set of clients focused on attaining revenue targets, feature adoption and client driven goals 

Role requirement & expectation: 

• Shared culture of diversity and respect: Create a collaborative, trust-based work environment where differences in communication styles are considered, and the perspectives of others are respected and valued. Demonstrate Search Advertising’s culture of inclusiveness and diversity at all times. Contribute to the success of others by promoting mutual learning 
• Strong customer relationships and account health: Own the day-to-day management for newly onboarded & existing customers. Flawless execution of campaigns. Strong coordination with internal resources for execution of core tasks. Awareness and understanding of all required billing and compliance requirements. Contribute to quality and actionable Customer Plan. 
• Pursue optimizations to deliver quota expectations: Drive campaign-level budget upsell and optimization opportunities that align to ROI goals of client and drive incremental revenue. Leverage internal tool-directed tactics to inform and prioritize upsells and optimizations, seeking to drive swift implementation. Drive tactic improvement by providing thoughtful feedback to make opportunities more relevant to client goals. Leverage self-serve tools and community forums to deliver insights for non-Insights enabled clients. 
• Fluent advocate of the Bing Story: Educate clients on how the Bing Ads platform and existing features help them to reach their business goals and execute on budgets. Ensure regular client engagement with the BingAds platform, and aim to reduce customer reliance on AM for routine tasks. Utilize all available readiness and insights to ensure you are a fluent advocate of the Bing story. Develop and demonstrate an intermediate level knowledge of emerging products/features. 
• Collaborative and high-performing account team:  Ensure timely and proactive customer escalations by effectively leveraging Account Executive and internal partner network to resolve day-to-day escalations & revenue blockers. Partner with account team to submit actionable feedback on product, tool and processes through relevant channels. Own and effectively execute the customer transition process and operational excellence in execution of change management (Book of Business update).  
• Continuous business learning and professional growth: Continually strengthen your Bing Ads and Search Industry expertise, take personal accountability for your career and personal development; create, update and regularly check in on your career development plan. Complete required and recommended trainings and apply what you learn to further your growth in role and career progression. 

What is expected out of you ? 

• Minimum 3 years’ in Search Engine Marketing Sales or online media and Service experience required  
• Strong knowledge of Internet advertising: CPA, CPM, CPC, search marketing, lead generation, direct response, etc. 
• Strong troubleshooting and problem solving tools with a ‘can do’ attitude and the ability to partner collaboratively with other functional areas within the company in support of the sales process. 
• Demonstrated ability to consistently meet or exceed revenue goals or targets  
• Proven ability to understand customer needs, create and deliver customized, customer-focused pitches and solutions 
• Effectively navigate through ambiguity and complexities related to client management 
• Talented in storytelling and delivering engaging presentations  
• Solid knowledge of the search industry, trends, and customers needs 
• Passion for technology as an enabler for customer and company growth 
• Bachelor’s degree required. MBA preferable 
• Critical thinker who is organized and can make decision based on clear priorities 
• Collaborative teammate who can build successful team relationships with partners; and can prioritize multiple tasks 
• Flexible and able to quickly adapt to changing business needs and processes 
• Excellent written and verbal communication skills 
• Willingness  to travel 

Preferred 

• Bing Ads Certification 
• Experienced using Excel to analyze information, including data manipulation, V-Lookups, creating and using pivot tables, and data analysis 

Customer Success Manager (Non-Gaming Supply)

Position Summary: 

The Supply Customer Success team operate within the broader Supply Partnerships team.  

In a rapidly growing market, the team combines exceptional strategic partner management skills, with an understanding of industry trends, market analysis and a passion for uncovering new opportunities and converting these into revenue. 

About the Role: 

Customer Success Managers (CSMs) are the primary owners of the InMobi Exchange’s global customer base. As a CSM, you would build trusted partnerships with media owners across app, web and CTV supply via a variety of integration methods with the InMobi advertising exchange. 

You would be working with our premium customers to grow their digital advertising business – focusing on the programmatic revenue opportunity while also being able to cross-sell and upsell to further increase the value we deliver and strengthen the relationship between InMobi and the customer. To do so, our CSMs closely consult with key strategic and tactical contacts through long-term relationship development and have a deep understanding of InMobi’s product offerings and external market forces. 

In this role, you would have quarterly revenue targets – gross media flow and net revenue – as well as strategic goals while ensuring InMobi exceeds the customer’s expectations and protecting their brand. CSMs act and are seen as the true owner of the customer account and are responsible to achieve results through regular check-ins, rigorous performance analyses, cross-functional project management and industry event attendance. This position requires you to manage both key publisher relation and platform partnerships to tap into the market potential. You are responsible for providing solution-oriented and pro-active client support to the partners. 

You would report into the Head of Supply Partnerships (Non-Gaming) who oversees the broader regional customer portfolio. 

Key Responsibilities: 

• Manage and grow customer’s lifetime revenue potential by creating a shared vision and roadmap for success
• Develop customer relationships, and work to create and capture new opportunities with publishers
• Create publisher insights framework and establish relationship with our platform partners to uncover potential prospects
• Identify and collaborate with SSP’s/platform partners relevant to the market and lead the strategic initiatives
• Be responsible and accountable for all InMobi’s execution with the customers that constitute your book of business.
• Manage a portfolio of high-priority publishing customers by thoroughly understanding growth drivers, identifying opportunities for growth, managing risks and creating multi-quarter plans for achievement
• Meet or exceed targets consistently while prioritizing and delivering outstanding customer experience to InMobi’s customers
• Develop an understanding of technical aspects of ad serving and SSP functionality
• Coach peers proactively in the organization to create skill lift that drives client growth and contributes to overall team success
• Generate growth plans by collaborating with the Business Development team, the Marketplace team, the Product and Engineering teams to define business goals, key strategies and growth opportunities identified through customer feedback.

What do we require from you? 

• Flexible, startup mindset with proven success in fast-paced work environments
• Clear track record of being able to sell, preferably to existing customers
• Have experience building account plans for growth and be able to create shared vision with customers
• Demonstrable analytical skills, with proven ability to dive deep into the data in order to extract actionable insights that drive results and customer value
• Experience working with high growth clients
• Proven success building relationships with and influencing the perspective of decision makers
• Extremely proactive and biased towards taking action
• Creative, independent problem solver with proven ability to reason through potential large, ambiguous problems
• Possess strong process management and analytical skills to make it easy to juggle multiple customer needs and other projects
• Ability to quickly master nuances of a complex industry with many moving pieces and constant change
• Interest in working against an assigned quota and driving sustainable growth
• An engaged team player with strong interpersonal skills who knows how to have fun while achieving results
• Experience or ability to understand the advertising technology ecosystem and current trends of monetization via platforms
• Work cross functionally with a variety of teams, including Product, Marketing, legal, Operations and Sales teams to enable partners to InMobi exchange, related products and advocate for functionality to grow partner businesses
• Strong leadership skills with proven ability to influence team members and guide them

Minimum Qualifications: 

• Education: Bachelor’s degree or equivalent practical experience
• Experience: 5 to 6 years’ experience managing publisher partnerships within an advertising technology business
• Language: Ability to speak and write in English fluently.
• Industry Type: Online/Digital Media or Internet Business
•  Location – Bangalore, India

Preferred Qualifications: 

• Experience: Working experience in Programmatic advertising technology companies or online advertising
• Experience in quickly developing an understanding of new systems and platforms, able to independently solve any proposed problem statements with a best vision that’s executable.
• Experience working with external stakeholders & partners at all levels