Amazon.com, Inc., doing business as Amazon, is an American multinational technology company, engaged in e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.
Team Lead
About the job
Description
Amazon.com, Inc. is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Jeff Bezos founded Amazon.com, Inc. in 1994 and launched it online in 1995. Amazon.com started as an online bookstore, but soon diversified, selling DVDs, CDs, MP3 downloads, computer software, video games, electronics, apparel, furniture, food, and toys.
At Amazon, we’re working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.
Four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your department.
- Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives.
- Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals.
- Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
- Proactively identify and lead process improvement initiatives and Lean tools
Key job responsibilities
Work with Ops manager to identify improvement projects for the sites and drive projects for the site.
Responsible for continual improvement, Process excellence and Standardization at site
Direct management experience for employees and their performance
Experience with performance metrics and process improvement (how, when, who)
Candidates must be flexible to work weekends and/or overnight shifts regularly
Basic Qualifications
- Bachelor’s degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
Preferred Qualifications
- 1+ years of manufacturing or customer-facing environment experience
Company – ASSPL – Haryana – C77
Transportation Representative, Amazon Freight, IN
DESCRIPTION
Amazon is looking for motivated individuals for the profile of Transportation Representative for its Amazon Freight team. The goal is to develop easy-to-use, reliable and transparent line haul transportation services that beat all existing shipping alternatives for our customers. In doing this, Amazon Freight is building innovative, market-leading solutions that will organically attract customers towards our services. To help us succeed in this large endeavour, we are looking for dynamic, self-starting and entrepreneurial individuals who will organize, execute and deliver key features for Amazon Freight. You will work closely with internal stakeholders including Fulfillment Centers, S&OP, Finance, Product & Technology and external stakeholders like customers and carriers. Your role will involve managing key metrics, support continuous improvement initiatives while working in a dynamic network.
Key job responsibilities
A Transportation Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and verbal form.
BASIC QUALIFICATIONS
Graduation in any specialization from a recognized university. Excellent communication skills (written and verbal) in English language. Ability to communicate correctly and clearly with all customers Good comprehension skills – ability to clearly understand and state the issues customers present. Ability to concentrate – follow customers issues without distraction to resolution. Work successfully in a team environment as well as independently. Familiarity with Windows, Microsoft Outlook, Microsoft Word, internet browser and Excellent typing skills. Demonstrates an ability to successfully navigate websites. Demonstrates a proficient knowledge of email applications
PREFERRED QUALIFICATIONS
Graduation in any specialization from a recognized university. Excellent communication skills (written and verbal) in English language. Ability to communicate correctly and clearly with all customers. Good comprehension skills.
Data Associate I, Amazon
DESCRIPTION
Whenever a customer visits Amazon and types in a query or browses through product categories, Amazon Search services go to work. Our Human Labeled Data (HLD) organization helps Search services in providing a better customer search experience by delivering quality data annotation to help improve AI/ML models driving these services.
Our vision is to create business value by delivering high quality data at scale. We look to provide easy and scalable labeling solution to support search that are high quality, cost efficient, and secure. Our vision is to enable improvement in the search experience for our customers, by accurately determining labels for products targeted by the search queries received. We collaborate closely with several machine learning (ML) applied science teams that develop and test ML models to improve the quality of semantic matching, ranking, computer vision, image processing, and augmented reality.
We are looking for highly motivated and talented candidates who will provide and/or review high quality data annotation for variety of workflows. The ideal candidate must demonstrate strong analytical & communication skills, attention to details, and a commitment to excellence.
Key job responsibilities
As a Data Associate I, ML, you will be responsible for providing timely and quality data annotation for a variety of workflows. The tasks therefore will be repetitive in nature and will require the candidate to make quick decisions keeping in mind the provided guidelines. Your key responsibilities will include (but not limited to) the below:
• Meets business metrics and goals, i.e., SLA, production, and quality targets
• Works with minimal direction
• Maintains records of day- to-day work by updating trackers or workflow tools as necessary
• Follows SOP/guidelines or manager’s instructions and ensures output is quality compliant
• Contributes to project improvement and operational excellence ideas, as applicable
• Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per SOP and defined SLA
• Proactively raises issues /alarms that may have an impact on core deliverables or operations to manager or stakeholders
• Analyzes data and evaluate trends/ patterns and recommend generic pattern to be translated into rules
• Willingness to work with sensitive issues, including but not limited to: Adult content, Religious and philosophically sensitive issues, tobacco, weapons and other potentially offensive products
• Troubleshooting issues related to process and conduct root cause analysis if required
• Familiarity with online retail (e-commerce)
BASIC QUALIFICATIONS
– Bachelor’s degree
– Speak, write, and read fluently in English
– Experience with Microsoft Office products and applications
PREFERRED QUALIFICATIONS
– Knowledge of Excel at an advanced level
SDS Team Manager
Shipping & Delivery Support (SDS) is looking for a new permanent Team Manager to support our growth within India and help pioneer support for our growing transportation customer segments.
In this role, you will be managing a team of 20-30 Customer Support Associates and be responsible for the overall performance and operational delivery of your team. This will require you to work with key support functions such as SDS WW & EU leaders, Delivery Station Operations, Program Managers, Recruiting, and Human Resources to review performance trends and opportunities and take continual action to improve the service level and quality of performance. Experience with operational management and process improvement is preferred and you should be comfortable with making decisions in the midst of ambiguity. Developing positive working relationships with your team and collaborating across multiple teams will be important for success in this role.
Key job responsibilities
Key responsibilities include:
People Management:
• Leading and developing a team of 20-30 associates; responsible for the overall performance management, coordination and evaluation of the team. • Actively participate in and drive the continuous improvement culture through ‘kaizen’ and lean projects. Identifying and eliminating barriers to accuracy, productivity, and quality. • Carrying out supervisory responsibilities in accordance with Amazon’s policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning and assigning work; rewarding and reviewing employee performance; and effective conflict resolution. • Mentoring and act as a resource to new managers and expedite their learning curve also devise action plan to develop and groom associates into future CS Managers • Leading Site Level initiatives, primary owner of functional responsibilities that impact overall site like Performance Related Pay, transportation etc. and may require interface with other sites in network • Communicating policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken. • Develop and Achieve performance goals and objectives in line with the network wide vision and goals
Business/Operations Management:
• Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate. • Assist in developing and implementing training programs to improve the quality and productivity of the team. • Drive process improvements to enhance the operational efficiency of the site. Understanding and effectively utilizing resources provided by internal systems, departments, policies, and procedures. • Developing and achieving performance goals and objectives in line with the network wide vision and goals. • Focus on management of SLA, quality and customer experience • Trouble shooter in case of issues relating to process affecting the SLAs
Key job responsibilities
Key responsibilities include: People Management: • Leading and developing a team of 20-30 associates; responsible for the overall performance management, coordination and evaluation of the team. • Actively participate in and drive the continuous improvement culture through ‘kaizen’ and lean projects. Identifying and eliminating barriers to accuracy, productivity, and quality. • Carrying out supervisory responsibilities in accordance with Amazon’s policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning and assigning work; rewarding and reviewing employee performance; and effective conflict resolution. • Mentoring and act as a resource to new managers and expedite their learning curve also devise action plan to develop and groom associates into future CS Managers • Leading Site Level initiatives, primary owner of functional responsibilities that impact overall site like Performance Related Pay, transportation etc. and may require interface with other sites in network • Communicating policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken. • Develop and Achieve performance goals and objectives in line with the network wide vision and goals Business/Operations Management: • Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate. • Assist in developing and implementing training programs to improve the quality and productivity of the team. • Drive process improvements to enhance the operational efficiency of the site. Understanding and effectively utilizing resources provided by internal systems, departments, policies, and procedures. • Developing and achieving performance goals and objectives in line with the network wide vision and goals. • Focus on management of SLA, quality and customer experience • Trouble shooter in case of issues relating to process affecting the SLAs
BASIC QUALIFICATIONS
· Bachelor’s degree
. Subject Matter Expert in Amazon CS Systems, processes and policies with a minimum of 6 months experience with SDS AMZL team Or 1 year prior supervisory / leadership experience.
· Demonstrating Amazon Leadership principles in current role
· Familiarity with SDS supported skills and channels.
· Experience communicating with and presenting information to internal and external customers
· Ability to create and continually support people through individual development plans
· Positive communicator who understands when necessary how to have tough conversations
· Knows and communicates the Amazon mission, vision and strategy
· Ability to confidently facilitate team discussions and communicate business messages
· Must have strong organizational skills
PREFERRED QUALIFICATIONS
Note : For more details on rekindle program, pls visit – https://www.amazon.jobs/en/landing_pages/rekindle
· 2+ years previous experience supervising a team in customer service environment
· Ability to function in an ambiguous, fast paced work environment
· Strong interpersonal, verbal (speaking, listening, interpretation) and written communication skills
Delivery Station Customer Service Associate, Delivery Station Liaison
DESCRIPTION
At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.
As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.
Key job responsibilities
As a Delivery Station Customer Service Associate, you will be responsible for:
– Communicating with customers directly in-person, in addition to communicating via phone and email
– Empathizing with and prioritizing customer needs
– Upholding company values and respecting every customer
– Resolving issues and setting appropriate expectations with customers
– Clearly understanding and responding appropriately to the issues that customers present
– Consistently composing grammatically correct, concise, and accurate written responses to customer issues
– Approaching problems logically and with good judgment to ensure the appropriate customer outcome
– Making quick and effective decisions on behalf of the customer
– Working a flexible Full-Time (40+ hours per week) schedule
Performing the following tasks, with or without reasonable accommodation:
– Carry, lift, push and pull up to 49 pounds
– Frequently push, pull, squat, bend and reach
– Stand and walk during shifts lasting up to 12 hours
– Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
– Work in an environment where the temperature may vary due to outside weather conditions and is not controlled
A day in the life
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.
Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.
About the team
Our mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We’re an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues.
Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.
BASIC QUALIFICATIONS
– High School or equivalent diploma
– Previous experience in Customer Service
– Ability to effectively prioritize work time to ensure efficiency
– Experience with Windows Operating Systems and Microsoft Outlook
– Familiarity with multiple web browsers, data base searching and instant messenger tools
PREFERRED QUALIFICATIONS
– Bachelor Degree or equivalent work- related experience
– Proficiency in verbal and written communication skills
– Experience in understanding performance metrics and developing them to measure progress against key performance indicators
– Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand
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