About Us

Do you see yourself as the Director of Business and Luxury Travel? What’s your passion? Whether you’re into sports, shopping or karaoke, at IHG we’re interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies – people who put our guests at the heart of everything they do. And we’re looking for more people like this to join our friendly and professional team.

The InterContinental New York Times Square is a refreshing sanctuary from the sights and sounds of NYC. Rising 36 stories above the world-famous Times Square District, crossroads of theater, dining, entertainment and business worlds, our luxury hotel is the quintessential New York City experience. Located at 44th Street and 8th Avenue, our Times Square hotel in midtown Manhattan is within walking distance to Broadway, as well as extraordinary shopping and fabulous restaurants. With a chic Manhattan residential feel encompassing natural elements, InterContinental Times Square features 607 guestrooms and 4 suites with floor-to-ceiling windows offering stunning panoramic views of the Manhattan skyline, Hudson River and Broadway district.

Your day to day

JOB OVERVIEW:

Develop business through direct sales solicitation for an assigned territory or market segment(s).

DUTIES AND RESPONSIBILITIES:
Establish client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside selling to secure business for the hotel to ensure that room night sales and revenue goals are met or exceeded. Actively prospect and qualify new business.
Achieve personal and team goals as assigned.
Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines. Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders.
Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures
Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. Disseminate sales-related information to other departments as appropriate.
Arrange and conduct special events, site inspections, and off-site presentations for potential clients. Entertain clients in accordance with established company and hotel policies and guidelines.
Maintain client files and update information daily in accordance with established departmental policies and procedures. Produce monthly sales-related reports and sales forecasts for assigned area of responsibility.
Attend and represent hotel at trade shows and conventions and/or participate in sales trips to key feeder markets.
Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments.
Interact with outside contacts:
Guests – to ensure their total satisfaction
Airlines, wholesalers, corporate accounts, travel agencies, ad agencies, etc. – to ensure repeat business, follow up on events, and generate new business
Other contacts as needed (Professional organizations, community groups)
May assist in developing and implementing sales plans. May also participate in the annual budgeting and planning process.
Perform other duties as assigned.
May serve as “manager on duty” as required.

ACCOUNTABILITY:

This job is a sales professional with established sales goals.

What we need from you

Qualifications and Requirements:

College Degree plus 5 years as a senior sales executive, or equivalent combination of education and experience. Related degree preferred. Prior hotel sales experience preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:
Frequently standing up or moving within and outside of the facility
Carrying or lifting items weighing up to 25 pounds
Handling objects

Other:
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
High level of competency in using data management systems preferably with Delphi or similar sales database tool.
Problem solving, reasoning, motivating, organizational and training abilities are used often.
Ability to travel to attend workshops, tradeshows, conventions, etc.
May require a valid Driver’s License.
May be required to work nights, weekends, and/or holidays.

What we offer

In return we’ll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we’ll give you the room to be yourself.

So, what’s your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Not Applicable for Colorado Applicants

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today and let’s #GoFurtherTogether.